General Manager — Retail Finance Growth Leader

Community Choice Financial Family of Brands; Covington (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

On‑the‑job training

Learning management system access

Cross brand opportunities

Performance-based advancement

Educational reimbursement

Healthcare options

401(k) matching

Life and AD&D insurance

Diverse voluntary benefits

Employee assistance program

Discount marketplace

Paid time off 12 days

Job summary

Titlemax in Covington, GA is seeking a General Manager to lead daily operations, coach the team, and drive revenue while ensuring compliance and top‑notch customer service. This role emphasizes growth through training, local marketing, and community engagement, with a robust Total Compensation package including bonuses and benefits.

The GM will manage schedules, oversee loan/pawn processes, security, and audits, and foster a high‑performing, customer‑focused store environment that aligns with

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business‑to‑business partnership opportunities, obtain referrals, host and participate in community and in‑store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Skills

Leadership

Supervisory experience

Customer service

Communication skills

Operations management

Problem solving

Education

High school diploma or equivalent

Associates degree or higher

Tools

POS systems

Microsoft Office

Cash handling

Job description

Titlemax in Covington, GA is seeking a General Manager to lead daily operations, coach the team, and drive revenue while ensuring compliance and top‑notch customer service. This role emphasizes growth through training, local marketing, and community engagement, with a robust Total Compensation package including bonuses and benefits.

The GM will manage schedules, oversee loan/pawn processes, security, and audits, and foster a high‑performing, customer‑focused store environment that aligns with