General Manager - Paratransit

WeDriveU; Fresno (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with employer match

Unlimited PTO

Commuter benefits

Job summary

WeDriveU, Fresno based leader in shared mobility, seeks a General Manager to lead ADA paratransit operations. You will manage route planning, staffing, client engagement, and financial forecasting, while driving performance and rider satisfaction.

The role emphasizes collaboration with operations, marketing, and global teams. The position requires 3+ years in ADA paratransit leadership, 5+ years in scheduling/dispatch, and strong ADA compliance knowledge.

Qualifications

• Minimum of 3 years leading ADA paratransit services with union labor experience.
• Minimum of 5 years scheduling and dispatch experience in ADA paratransit operations.
• Strong knowledge of ADA requirements and compliance practices.

Responsibilities

• Serve as main client contact and lead efforts to meet SLAs.
• Manage route planning, staffing, and client engagement.
• Oversee monthly invoicing and provide forecasts and variance reports.
• Coordinate rider communications and keep transportation information sites current.
• Monitor shuttle performance using technology platforms and provide data-driven recommendations.
• Collaborate across teams to meet program goals and deadlines.
• Lead surveys to gather data and drive rider satisfaction improvements.
• Maintain close collaboration with local operations to ensure driver and fleet standards.

Skills

Team leadership

Project management

Communication

Data analysis

Technology platforms

Microsoft Office

Tableau

Survey tools

Shuttle/transport knowledge

Education

ADA paratransit leadership experience

Scheduling and dispatch experience

ADA compliance knowledge

Bachelor’s degree (preferred)

Tools

Trapeze

Microsoft Office Suite

Tableau

Forms for surveys

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The General Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties And Responsibilities

• Act as the client’s main point of contact and an extension of the client’s internal teams
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Skills Required And Physical Demands

• 5 years of relevant experience in transportation demand management, customer service, or hospitality
• Experience with Project Management in cross functional environments
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication, interpersonal, and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation
• Passion for alternative modes of transportation is a plus!

Education And Qualifications

Hard Requirements

• ADA Paratransit Experience: Minimum of three (3) years of experience serving as a senior manager of an ADA paratransit service comparable in size and complexity to the Fresno Handy Ride service, including experience working with organized labor groups.
• Scheduling and Dispatch: Minimum of five (5) years of experience in ADA paratransit scheduling and dispatch operations, including experience using Trapeze Passenger Scheduling software or an equivalent scheduling platform.
• ADA Compliance Knowledge: Strong knowledge of ADA requirements and demonstrated understanding of ADA compliance practices, including experience with compliance approaches used by other public transportation agencies.
• Bachelor’s degree preferred in Marketing, Communications, Business, Transportation, Public Administration, or another related field.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages (bonus eligible)
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.