Dispatch Manager

WeDriveU; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Paid holidays

On-the-job training and skills development

Job summary

WeDriveU is seeking a Dispatch Manager in Los Angeles, California. The role involves supervising dispatchers, ensuring efficient operations, and communicating with clients. Candidates should have 3-5 years of managerial experience in paratransit transportation.

This position offers competitive compensation and benefits, including medical, dental, and a 401(k) plan with employer match. WeDriveU values diversity and is committed to creating an inclusive work environment.

Qualifications

• Strong Microsoft Excel skills including the ability to create spreadsheets.
• Outstanding interpersonal and communication skills.
• Self-motivated with the ability to prioritize and solve problems.

Responsibilities

• Supervise dispatchers and implement standard operating procedures.
• Ensure transit routes are operating to meet client needs.
• Hire, train, and develop dispatchers.

Skills

Strong Microsoft Excel skills

Outstanding interpersonal and communication skills

Excellent customer service skills

Self-motivated with problem-solving ability

Education

3-5 years' Managerial experience in Paratransit Transportation Operations Management

Valid Driver’s License

Trapeze Software Experience preferred

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S. serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Dispatch Manager will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties and Responsibilities

• Supervise the daily activities of all dispatchers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provide staff leadership by promoting and ensuring safe, efficient and effective operations.
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (dispatchers and client management).
• Hire (interviews, training, etc.), train and develop new dispatchers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

Skills Required

• Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced Excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.

Physical Demands

• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications

• 3-5 years' Managerial experience in Paratransit Transportation Operations Management.
• Valid Driver’s License.
• Trapeze Software Experience preferred.
• Work experience in public or private alternative transportation demand management (TDM) preferred.

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.
• On-the-job training and skills development.
• Internal transfer opportunities for career growth.
• Benefits vary by position and location.

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.