Assistant General Manager – Niles

WeDriveU; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid holidays

Commuter Benefits

PTO for all positions

Job summary

WeDriveU, a leader in shared mobility across the United States, is seeking an Assistant General Manager to lead and develop teams while shaping account strategy. You will act as the primary client contact, oversee route planning, staffing, invoicing, and forecasting, and drive data-driven decisions to improve service quality.

Join a program recognized as Best Workplace for Commuters and help scale operations nationwide with cross-functional collaboration, performance metrics, and proactive

Qualifications

• 5 years of relevant experience in Transit transportation demand management, customer service, or hospitality.
• Bachelor’s degree preferred.
• Experience with DOT/OSHA regulations a plus.

Responsibilities

• Act as the client’s main point of contact and an extension of the client’s internal teams.
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications and update information websites.
• Use technology platforms to monitor and optimize shuttle service and provide data-driven recommendations.
• Create and administer surveys to gather data to improve rider satisfaction.
• Maintain collaboration with local operations to ensure driver and fleet standards are met.
• Weekly and monthly reporting to the client on service updates and performance.

Skills

Transit experience

Project management

Goal setting

Communication skills

Time management

Tech platforms

Microsoft Office

Tableau

Forms for surveys

Relocation nationwide

Education

Bachelor’s degree

Tools

Tableau

Forms

Microsoft Office Suite

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The Assistant General Manager will report to the General Manager and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties and Responsibilities:

• Act as the client’s main point of contact and an extension of the client’s internal teams
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 5 years of relevant experience in Transit transportation demand management, customer service, or hospitality
• Experience with Project Management in cross functional environments
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication, interpersonal, and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey generation
• Passion for alternative modes of transportation is a plus!
• Open for relocation for launch projects nationwide

Education and Qualifications:

Hard Requirements:

• 5 years of relevant experience in Transit transportation demand management, customer service, or hospitality

Preferred Requirements:

• Bachelor’s degree
• Work experience in public or private alternative transportation demand management (TDM)
• Experience and thorough knowledge of DOT and/or OSHA regulations
• Licensed Class B driver (Passenger and Air brakes endorsement)
• Prior knowledge of DMV policies and procedures

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.