General Manager - Paratransit

Fountain; Fresno (CA); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with employer match

Paid holidays

Job summary

WeDriveU in Fresno, CA seeks a General Manager to lead operations, develop teams, and execute client account strategy. You will measure performance, drive culture, and monitor programs recognized as Best Workplace for Commuters.

Responsibilities include managing route logistics, invoicing, forecasting, rider communications, and cross-functional collaboration to meet deadlines and client goals.

Qualifications

• ADA paratransit senior management experience (3+ years).
• Scheduling/Dispatch in ADA paratransit (5+ years).
• ADA compliance knowledge and practices experience.
• Bachelor's degree preferred in related field.

Responsibilities

• Act as the client’s main point of contact and an extension of the client’s internal teams.
• Manage route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications and keep rider information site up to date.
• Use PM skills to foster collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to improve rider satisfaction.
• Maintain collaboration with local operations to meet driver and fleet standards.
• Collaborate with customer success, marketing, and Global Ops to support program goals.
• Weekly/monthly reporting to client on service updates and performance.

Skills

Transportation experience

Project Management

Goal setting & metrics

Communication skills

Time management

Tech platforms

MS Office & Tableau

Transportation passion

Education

Bachelor's degree preferred

Tools

Trapeze Scheduling

Microsoft Office

Tableau

Forms for Survey Generation

Job description

Address 4488 North Blackstone Avenue, Fresno, CA, 93726, US

Compensation $105,000.00 - $120,000.00/year

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheGeneral Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties and Responsibilities:

• Act as the client’s main point of contact and an extension of the client’s internal teams


• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.


• Oversee monthly client invoicing process.


• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.


• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.


• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.


• Use Project Management skills to foster successful collaboration between teams and meet deadlines.


• Create and administer surveys to gather data to help improve rider satisfaction.


• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.


• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.


• Weekly and monthly reporting to the client on service updates and performance


• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.


• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.


• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 5 years of relevant experience in transportation demand management, customer service, or hospitality


• Experience with Project Management in cross functional environments


• Ability to set goals and a proven ability to achieve job performance metrics


• Excellent written and oral communication, interpersonal, and presentation skills


• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)


• Ability to master and effectively use various technology platforms


• Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation


• Passion for alternative modes of transportation is a plus!

Education and Qualifications:

Hard Requirements:

• ADA Paratransit Experience: Minimum of three (3) years of experience serving as a senior manager of an ADA paratransit service comparable in size and complexity to the Fresno Handy Ride service, including experience working with organized labor groups.


• Scheduling and Dispatch: Minimum of five (5) years of experience in ADA paratransit scheduling and dispatch operations, including experience using Trapeze Passenger Scheduling software or an equivalent scheduling platform.


• ADA Compliance Knowledge: Strong knowledge of ADA requirements and demonstrated understanding of ADA compliance practices, including experience with compliance approaches used by other public transportation agencies.


• Bachelor’s degree preferred in Marketing, Communications, Business, Transportation, Public Administration, or another related field.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits


• 401(k) with 4% employer match


• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)


• Unlimited PTO


• Paid holidays


• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development


• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.