General Manager: Ops Strategy & Digital Transformation

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 170,000 - 260,000; Full time

Job summary

Delta Air Lines, Inc. seeks a General Manager, Operations Strategic Planning to connect strategic digital planning to execution, accelerating value delivery for the operation.

This leader owns cross-functional digital strategy, portfolio governance, and execution, aligning stakeholders and removing barriers to turn initiatives into measurable outcomes. The role requires enterprise-wide thinking and the ability to integrate operations and technology perspectives.

Responsibilities

• Identify emerging operational opportunities and develop solutions that improve performance, efficiency, resiliency, and customer experience
• Evaluate and prioritize major technology initiatives by assessing business impact, costs, tradeoffs, risks, and implementation requirements
• Lead the development of new cross-functional operational concepts from initial ideas through implementation readiness, including analysis, solution design, stakeholder alignment, pilot evaluation, and deployment planning
• Lead annual and long-range operational planning (including IT Capital), helping ensure priorities, investments, and resources align with enterprise objectives
• Ensure plan integration and consistency across Ops Planning & Performance, Digital & Technology, Finance, Commercial, and Customer Experience organizations, enabling a compelling and cohesive narrative
• Establish and maintain governance forums that drive accountability, transparency, and operational readiness throughout planning and implementation lifecycles
• Act as a senior thought partner to Operations executives on future-state strategy, transformation priorities, and investment decisions
• Lead and develop a high-performing team focused on digital strategy, portfolio and product delivery, and transformation execution
• Consistently demonstrate Delta's core values while making safety, reliability, and operational performance a priority.

Job description

Delta Air Lines, Inc. seeks a General Manager, Operations Strategic Planning to connect strategic digital planning to execution, accelerating value delivery for the operation.

This leader owns cross-functional digital strategy, portfolio governance, and execution, aligning stakeholders and removing barriers to turn initiatives into measurable outcomes. The role requires enterprise-wide thinking and the ability to integrate operations and technology perspectives.