General Manager, Operations Strategic Planning

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 170,000 - 260,000; Full time

Job summary

Delta Air Lines, Inc. seeks a General Manager, Operations Strategic Planning to connect strategic digital planning to execution, accelerating value delivery for the operation.

This leader owns cross-functional digital strategy, portfolio governance, and execution, aligning stakeholders and removing barriers to turn initiatives into measurable outcomes. The role requires enterprise-wide thinking and the ability to integrate operations and technology perspectives.

Responsibilities

• Identify emerging operational opportunities and develop solutions that improve performance, efficiency, resiliency, and customer experience
• Evaluate and prioritize major technology initiatives by assessing business impact, costs, tradeoffs, risks, and implementation requirements
• Lead the development of new cross-functional operational concepts from initial ideas through implementation readiness, including analysis, solution design, stakeholder alignment, pilot evaluation, and deployment planning
• Lead annual and long-range operational planning (including IT Capital), helping ensure priorities, investments, and resources align with enterprise objectives
• Ensure plan integration and consistency across Ops Planning & Performance, Digital & Technology, Finance, Commercial, and Customer Experience organizations, enabling a compelling and cohesive narrative
• Establish and maintain governance forums that drive accountability, transparency, and operational readiness throughout planning and implementation lifecycles
• Act as a senior thought partner to Operations executives on future-state strategy, transformation priorities, and investment decisions
• Lead and develop a high-performing team focused on digital strategy, portfolio and product delivery, and transformation execution
• Consistently demonstrate Delta's core values while making safety, reliability, and operational performance a priority.

Job description

The General Manager, Operations Strategic Planning connects strategic digital planning to execution, accelerating the pace at which we deliver value to the operation. This leader owns cross-functional digital strategy, portfolio governance, and execution. Success depends on the coordinated delivery of process-driven transformation that improves operational visibility, decision quality, automation, and enterprise performance with speed and at scale. The successful candidate is a transformational leader who excels at identifying business opportunities, developing solutions, aligning stakeholders, removing barriers, and ensuring strategic initiatives convert into measurable business outcomes. Success in this role requires the ability to connect diverse capabilities, teams, and stakeholders into a cohesive strategy and operating model. The strongest candidates will demonstrate broad enterprise thinking and an ability to integrate perspectives across operations and technology.

• Identify emerging operational opportunities and develop solutions that improve performance, efficiency, resiliency, and customer experience
• Evaluate and prioritize major technology initiatives by assessing business impact, costs, tradeoffs, risks, and implementation requirements
• Lead the development of new cross-functional operational concepts from initial ideas through implementation readiness, including analysis, solution design, stakeholder alignment, pilot evaluation, and deployment planning
• Lead annual and long-range operational planning (including IT Capital), helping ensure priorities, investments, and resources align with enterprise objectives
• Ensure plan integration and consistency across Ops Planning & Performance, Digital & Technology, Finance, Commercial, and Customer Experience organizations, enabling a compelling and cohesive narrative
• Establish and maintain governance forums that drive accountability, transparency, and operational readiness throughout planning and implementation lifecycles
• Act as a senior thought partner to Operations executives on future-state strategy, transformation priorities, and investment decisions
• Lead and develop a high-performing team focused on digital strategy, portfolio and product delivery, and transformation execution
• Consistently demonstrate Delta's core values while making safety, reliability, and operational performance a priority.