General Manager of Retail - Eataly Chicago

Eatal; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Chicago seeks a General Manager of Retail to lead the store’s retail operations, drive profitability, and stay hands-on with products and staff on the shop floor. You will set strategy, analyze financials, and guide front-end and market teams while partnering with store leadership.

The role requires 6+ years in retail management, strong leadership and communication skills, and proficiency in MS Office. Experience with Italian products and wine is a plus; bachelor’s degree is preferred.

Qualifications

• 6+ years of retail or grocery management experience in a high-volume, fast-paced environment.
• Excellent verbal and written communications skills.
• Advanced proficiency in Microsoft Office.

Responsibilities

• Directs and organizes the store’s retail operations, including Fresh Retail, Dry Retail, and Front End Operations, to maximize profitability.
• Oversees Front End operations, including the Cash Office and overall cash management for the building, ensuring proper cash handling, controls and accountability.
• Develops departmental goals and leads a team of managers.
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration.
• Analyzes financial data and develops strategies around pricing, merchandising and promotions.
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products.
• Prepares weekly updates on the retail department for senior leadership.
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned

Skills

Retail management

Leadership

Communication

Analytical skills

Microsoft Office

Problem solving

Education

Bachelor’s degree

Job description

General Manager of Retail - Eataly Chicago

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The General Manager (GM) of Retail oversees the complex retail operations of an Eataly store. The GM of Retail is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

Reports to the Director of Store Operations. Manages the Fresh Market Manager and Dry Market Manager.

• Directs and organizes the store’s retail operations, including Fresh Retail, Dry Retail, and Front End Operations, to maximize profitability
• Oversees Front End operations, including the Cash Office and overall cash management for the building, ensuring proper cash handling, controls and accountability
• Develops departmental goals and leads a team of managers
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Analyzes financial data and develops strategies around pricing, merchandising and promotions
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Prepares weekly updates on the retail department for senior leadership
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• 6+ years of retail or grocery management experience in a high-volume, fast-paced environment
• Excellent verbal and written communications skills
• Exceptional leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian products and wine
• Bachelor’s Degree is considered an asset

Job Requirements

• Availability to work onsite with a flexible schedule including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a slicer, pasta machine or cash register as needed
• Availability to travel up to 10% of the time

Compensation

• The compensation range for this role is USD $80,000-$90,000 annually
• This position has been posted to fill a current vacancy

Benefits and Perks

• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.