General Manager of Launch

Via; New York, San Francisco (NY, CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Via is seeking a General Manager of Launch in New York to lead the rollout of new services across markets. You will own technology implementation, operational setup and the performance of launches, coordinating a 30+ frontline team and managing critical transit agency partnerships.

We expect a strong ownership mindset, leadership ability, and the capacity to drive KPIs across operations, safety and cost efficiency while traveling up to 50% of the time.

Qualifications

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a track record of leading big projects and developing teams.
• Ownership mentality: you get things done, plan ahead, manage risks and fix issues quickly.
• Leadership instinct to motivate and inspire individuals across roles up to a transit agency CEO.
• Able to multitask, delegate, prioritize and take responsibility.
• Attention to detail and strong operational judgment; comfortable with spreadsheets and field work.
• Strong partner and stakeholder sophistication for complex, high-stakes relationships.
• Mission alignment with Via's public agency partners and communities.
• Flexible and adaptable to rapid change and on-the-fly problem solving.

Responsibilities

• Own and manage launch of new Via services, from technology implementation to operational setup.
• Define and manage KPIs across on-time performance, rider satisfaction, safety and cost efficiency.
• Translate weekly and monthly performance data into actionable decisions.
• Lead a 30+ field operations and driver team during launch transition; hire, coach and manage performance.
• Build an accountable, supported and proud operational culture.
• Hire, develop and train frontline leaders for long-term operations.
• Own Via's relationship with transit agency partners and represent to community stakeholders.
• Drive continuous improvement in vehicle operations, maintenance and service delivery.
• Influence the product roadmap for Via's newest product lines.

Skills

Leadership

Operations management

Strategy

Tech & product awareness

Stakeholder management

Hiring & coaching

Data-driven decision making

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a General Manager of Launch, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years.

This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology.

This role requires a willingness to travel up to 50% of the time.

About the Role:

• Launch & Service Performance
  • Own and manage launch of new Via services, from technology implementation to operational setup
  • Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
  • Translate weekly and monthly performance data into decisions
• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
• Build an operation where people feel accountable, supported, and proud of what they're delivering
• Hire, develop and train frontline leaders who will run the long-term operations
• Partner & Stakeholder Management
  • Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
  • Represent Via to community stakeholders, local officials, and riders
• Operational Excellence
  • Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
  • Identify and execute cost and efficiency improvements that strengthen margin without compromising service
• Product Development
  • Influence the product roadmap for Via's newest product lines

About You:

• Minimum of5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
• Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
• Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
• Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
• Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
• Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
• Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
• Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $120,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.

There has never been a more exciting time to be on the cutting edge of public mobility.

Via is an equal opportunity employer.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.