General Manager – Niles

WeDriveU; Niles (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Commuter Benefits

Unlimited PTO

Paid holidays

Employee Assistance Program

Job summary

WeDriveU in Illinois seeks a General Manager to lead operations, supervise drivers, and develop client accounts, reporting to the COO.

You will implement SOPs, hire/train drivers, ensure safety, coordinate with clients, analyze ridership, and drive performance.

This role offers extensive benefits and growth opportunities within a national transportation provider.

Qualifications

• Five+ years of experience in operations management.
• Strong leadership and communication skills.
• Proficiency with Google Workspace and MS Office.
• Ability to work independently and as part of a team.
• Valid Class B license preferred.

Responsibilities

• Supervise the daily activities of drivers and oversee SOP development and implementation.
• Be the main point of contact for the client and attend meetings and conference calls as needed.
• Make staffing decisions and communicate them to the team and client management.
• Hire, interview, train and develop drivers.
• Ensure compliance with all company policies and procedures.
• Review and submit onsite records, reports and inspections (pre/post-trip).
• Analyze ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings and respond to feedback.

Skills

Operations management

Team leadership

Strategic planning

Communication

Independent work

Education

Bachelor's degree or equivalent

Licensed Class B driver endorsement

Experience in transportation demand management (TDM)

Tools

Google Workspace

Microsoft Office

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The General Manager will report to the COO and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

Duties and Responsibilities:

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, etc.), train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Excellent written and oral communication and interpersonal skills
• Working knowledge of Google Workspace and Microsoft Office
• Ability to work independently and as part of team
• Additional skills and physical demands may apply

Education and Qualifications:

Hard Requirements

• 5+ years’ experience Operations Management

Preferred Requirements

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM)

We Offer

++Physical Health++

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

++Financial Health++

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

++Emotional Health++

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

++Personal Development++

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.