Retail Team Leader New York Ave

Goodwill-of-Greater-Washington-; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

No overnight shifts

Job summary

Goodwill of Greater Washington is seeking a retail leadership professional to help direct store operations in a fast-paced, community-focused environment. The role supports the store manager, supervises donation attendants, processors and sales associates, and drives customer service, loss prevention and daily cash handling with integrity.

You will train staff, schedule shifts, ensure policy compliance, and communicate effectively with team members and customers to deliver strong performance and

Qualifications

• High school diploma or equivalent required with some supervisory exposure.
• Ability to communicate clearly in writing and verbally.
• Basic reading and math skills suitable for store operations.
• Cash handling and POS experience desirable.
• Excellent customer service skills and reliability.

Responsibilities

• Assists the store manager with the overall operation of the retail store.
• Assists the store manager in policy compliance and standards enforcement.
• Performs daily administrative/clerical functions and cash transactions.
• Monitors sales transactions and ensures proper procedures are followed.
• Maintains store appearance according to Goodwill standards.
• Supports enforcement of store safety and security procedures.
• Helps settle customer complaints.
• Provides input for associate interviews and evaluations.

Skills

Supervisory experience

Cash handling

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

• 1. Assists the store manager with the overall operation of the retail store.


• 2. Assists the store manager in the compliance and enforcement of company policy and standards.


• 3. Assists in performing daily administrative/clerical functions of store operations and cash transactions.


• 4. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed by store associates.


• 5. Maintains the general appearance of store and premises according to Goodwill standards.


• 6. Assists to ensure the enforcement of store safety and security procedures.


• 7. Assists in settling customer complaints.


• 8. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

• 1. Makes bank deposits.


• 2. Opens and closes the store as necessary.


• 3. Assists in the supervision and training of retail associates.


• 4. Assists during the interviews and instructs workers in such a manner as to develop their full working potential.


• 5. Assists with maintain proper staffing levels.


• 6. Assists with monitoring the time and attendance system.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

• 1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of both GGW’s Aspiring Managers and Employ Excellence may be substituted for this requirement.


• 2. Ability to effectively communicate verbally and in writing.


• 3. Reading and math skills at or above an 11th grade skill level.


• 4. Ability to bend and lift 40 – 50 pounds frequently.


• 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).


• 6. Previous cashier experience.


• 7. Basic working knowledge of computer applications and the internet.


• 8. Excellent customer service skills.

Preferred Qualifications:

• 1. Previous experience working in a retail department store environment.


• 2. Ability to coach and direct employees.


• 3. Ability to gracefully adapt to periodic and rapid change.


• 4. Fluent in English and Spanish.