General Manager - New Luxury Retail Store

Keller Executive Search; Lubbock (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Healthcare coverage

Paid time off

Lead a new location

Career advancement opportunities

Job summary

Keller Executive Search is seeking a General Manager to launch and lead a new luxury Western lifestyle store in Lubbock. The role combines hands-on retail leadership with strong commercial judgment to build a service-oriented team.

The ideal candidate will own results, drive profitability, and cultivate community partnerships while delivering an elevated customer experience on-site. Relocation assistance and competitive compensation are included.

Qualifications

• Experience in luxury, premium or specialty retail.
• Proven success leading, coaching and developing sales teams.
• Strong understanding of retail sales, payroll, inventory and store operations.

Responsibilities

• Establish and lead the new Lubbock store and its daily operations.
• Recruit, train, coach and retain a high-performing sales and support team.
• Take responsibility for sales, profitability, payroll, inventory and operational standards.
• Deliver a welcoming, personalized and elevated customer experience.
• Build a loyal customer base through clienteling, referrals and community engagement.
• Establish sales expectations and monitor key store and individual performance indicators.
• Use sales reporting and trends to identify opportunities and improve results.
• Maintain excellent merchandising, presentation, cleanliness and product-care standards.
• Develop meaningful relationships and partnerships within the Lubbock community.
• Create a culture of teamwork, accountability and consistent communication.

Skills

Luxury retail leadership

Team coaching

Store operations

Customer relationships

Ownership mindset

Job description

A growing luxury Western lifestyle retailer is seeking a driven General Manager to launch and lead its new Lubbock store.

This position offers the opportunity to establish a new location, build its customer base and create a talented, service-oriented retail team.

The successful candidate will combine hand-on retail leadership with strong commercial judgment, an ownership mindset and a genuine appreciation for craftsmanship and the Western lifestyle.
Responsibilities

• Establish and lead the new Lubbock store and its daily operations.
• Recruit, train, coach and retain a high-performing sales and support team.
• Take responsibility for sales, profitability, payroll, inventory and operational standards.
• Deliver a welcoming, personalized and elevated customer experience.
• Build a loyal customer base through clienteling, referrals and community engagement.
• Establish sales expectations and monitor key store and individual performance indicators.
• Use sales reporting and trends to identify opportunities and improve results.
• Maintain excellent merchandising, presentation, cleanliness and product-care standards.
• Develop meaningful relationships and partnerships within the Lubbock community.
• Create a culture of teamwork, accountability and consistent communication.

• Demonstrated retail management experience, preferably within luxury, premium or specialty retail.
• Proven success leading, coaching and developing sales teams.
• Strong understanding of retail sales, payroll, inventory and store operations.
• Experience building customer relationships and driving repeat business.
• Entrepreneurial mindset with personal ownership of results.
• Strong communication, organization and decision-making ability.
• Ability to lead visibly from the sales floor and respond quickly to business needs.
• Ability to work fully on-site, including evenings, weekends, holidays and peak periods.
• Appreciation of Western fashion, craftsmanship or lifestyle products.
• Direct Western retail experience is preferred.

• Base salary of $85,000-$110,000, depending on experience.
• Relocation assistance available.
• Approximately 80% of employee healthcare coverage paid by the employer.
• 10 days of annual paid time off, with potential flexibility.
• Opportunity to establish and lead a new retail location.
• Career advancement into district or regional management.

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.