General Manager - Luxury Retail Store

Keller Executive Search; San Antonio (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Employer-paid health coverage (80%)

Paid time off – 10 days

Job summary

Keller Executive Search is seeking an accomplished General Manager to lead a rapidly growing luxury Western lifestyle retailer’s San Antonio store. This leadership role combines strong retail business acumen with exceptional people leadership, clienteling and a passion for delivering a personalized luxury customer experience.

You will own the store’s commercial performance, team, and day-to-day operations, including evenings and peak periods.

Qualifications

• Demonstrated retail management experience, ideally within luxury, premium or high-touch specialty retail.
• Proven success leading, coaching and developing retail sales teams.
• Strong commercial understanding of sales, payroll, inventory and store performance.
• Experience building customer relationships and developing a clienteling culture.
• Entrepreneurial, results-oriented mindset with ownership of outcomes.
• Confident decision-making and problem-solving ability.
• Excellent communication, organization and leadership skills.
• Ability to work on-site, including evenings, weekends, holidays and peak retail periods.
• An appreciation of luxury craftsmanship, fashion or the Western lifestyle.
• Western retail experience is preferred.
• Bi-Lingual - both spoken English & Spanish.

Responsibilities

• Take ownership of store sales, profitability, payroll, inventory and operational performance.
• Deliver an elevated, highly personalized customer experience.
• Build a strong clienteling culture that encourages loyalty, referrals and repeat business.
• Recruit, coach, motivate and retain a high-performing sales and support team.
• Establish clear goals and monitor conversion, average transaction value, units per transaction and individual performance.
• Analyze sales trends and take timely action to improve results.
• Maintain exceptional merchandising, presentation, organization and product-care standards.
• Develop relationships and partnerships within the Houston community.
• Ensure the team can confidently communicate the craftsmanship and stories behind the merchandise.
• Build a culture of accountability, teamwork, trust and recognition.

Skills

Retail management

Luxury retail

Team leadership

Clienteling

Entrepreneurial mindset

Decision making

Communication

Bilingual English & Spanish

Job description

A rapidly growing luxury Western lifestyle retailer is seeking an accomplished General Manager to lead its San Antonio store.

This is a highly visible leadership opportunity for someone who combines strong retail business acumen with exceptional people leadership, sales ability and a passion for delivering a personalized luxury customer experience. The General Manager will operate the store with an ownership mindset, taking responsibility for its commercial performance, team, customer relationships and day-to-day operations.
Responsibilities

• Take ownership of store sales, profitability, payroll, inventory and operational performance.
• Deliver an elevated, highly personalized customer experience.
• Build a strong clienteling culture that encourages loyalty, referrals and repeat business.
• Recruit, coach, motivate and retain a high-performing sales and support team.
• Establish clear goals and monitor conversion, average transaction value, units per transaction and individual performance.
• Analyze sales trends and take timely action to improve results.
• Maintain exceptional merchandising, presentation, organization and product-care standards.
• Develop relationships and partnerships within the Houston community.
• Ensure the team can confidently communicate the craftsmanship and stories behind the merchandise.
• Build a culture of accountability, teamwork, trust and recognition.

• Demonstrated retail management experience, ideally within luxury, premium or high-touch specialty retail.
• Proven success leading, coaching and developing retail sales teams.
• Strong commercial understanding of sales, payroll, inventory and store performance.
• Experience building customer relationships and developing a clienteling culture.
• Entrepreneurial, results-oriented mindset with ownership of outcomes.

• Confident decision-making and problem-solving ability.

• Excellent communication, organization and leadership skills.
• Ability to work on-site, including evenings, weekends, holidays and peak retail periods.
• An appreciation of luxury craftsmanship, fashion or the Western lifestyle.
• Western retail experience is preferred.
• Bi-Lingual - both spoken English & Spanish.

• Base salary of $85,000–$100,000 depending on experience.
• Relocation assistance available.
• Approximately 80% of employee healthcare coverage paid by the employer.
• 10 days of annual paid time off, with potential flexibility.

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.