General Manager, Multi‑Service Operations

Aramark Correctional Services; Philadelphia (Philadelphia County); On-site; USD 150,000 - 230,000; Full time

Job summary

Aramark Correctional Services seeks a General Manager to plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients.

Qualifications

• Bachelor's degree level education preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client services, entrepreneurship and growing a strong business.
• Savvy interpersonal skills to communicate with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements.
• Meaningful experience in service industry, contract services, or hospitality; proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client relationship management

Financial acumen

Operations management

Safety compliance

Contract services experience

Education

Bachelor's degree in relevant field

Job description

Aramark Correctional Services seeks a General Manager to plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients.