General Manager, Multi-Concept Hospitality

Terryblacksbbq; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Black Family Hospitality is seeking a General Manager for a three-concept venue in Austin, TX, overseeing Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar. The role drives guest experience, operations, and financial performance across diverse service models.

The GM will lead labor management, cost controls, and brand standards while cultivating a high-performing team in a dynamic entertainment-centric hospitality group.

Qualifications

• 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage.
• Proven experience managing multi-revenue-stream or multi-concept operations.
• Strong understanding of labor management, cost controls, and P&L accountability.
• Experience leading both FOH and BOH teams.
• High level of organization, professionalism, and decision-making ability.
• Comfortable working nights, weekends, and holidays as business demands.

Responsibilities

• Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction.
• Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage.
• Ensure facilities, equipment, and systems are maintained to company and safety standards.
• Act as the primary escalation point for operational issues and guest concerns.
• Recruit, hire, train, develop, and retain management and hourly teams.
• Establish clear expectations, accountability, and performance standards.
• Coach managers and key leaders through regular check-ins and performance reviews.
• Foster a culture of professionalism, hospitality, and teamwork across all concepts.
• Own P&L performance, including labor management, COGS, controllables, and profitability.
• Build and manage schedules aligned with business demand and labor targets.
• Monitor sales trends, operational metrics, and guest feedback to drive improvement.
• Support inventory controls, cash handling, and loss prevention practices.
• Lead by example on the floor, especially during peak periods.

Skills

General Manager experience

Hospitality leadership

P&L management

People management

Communication

Operations leadership

Job description

Black Family Hospitality is seeking a General Manager for a three-concept venue in Austin, TX, overseeing Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar. The role drives guest experience, operations, and financial performance across diverse service models.

The GM will lead labor management, cost controls, and brand standards while cultivating a high-performing team in a dynamic entertainment-centric hospitality group.