General Manager - MOKA Coffee La Crosse

MOKA espresso.coffee.tea; La Crosse (WI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Quarterly bonus program

Paid training

Scheduled reviews

Instore discounts

Job summary

A coffee and tea company in Wisconsin seeks a General Manager passionate about coffee and customer connections. Responsibilities include ensuring excellent customer service, managing budgets, and leading the team. Candidates should have 3 years of leadership experience and 2 years in food and beverage. Benefits include a competitive salary of $50k-$55k, bonus potential, health insurance, and paid time off. Apply today to join this vibrant team.

Qualifications

• 3 years of leadership experience.
• 2 years of food and beverage experience.
• Ability to create and maintain a positive atmosphere.

Responsibilities

• Ensure team delivers a great customer experience.
• Hire, train, and retain qualified team members.
• Manage Labor and COGS budget.

Skills

Leadership

Customer service

Team management

Financial understanding

Organizational skills

Job description

Overview

MOKA is hiring a leader who is passionate about crafting amazing coffee and making meaningful connections with each customer. Here at MOKA, we have a passion for great coffee and making genuine connections with every customer. Our core business is built around focusing on high-quality coffee and espresso drinks with quick and friendly customer service.

Responsibilities

• Making sure your team members consistently deliver a great customer experience
• Hire, train, and retain qualified team members
• Maintains ongoing training and development with team members.
• Making sure team members are trained on drink quality and consistency
• Schedule team members to meet customer demands of different day parts
• Ensure team members are recognized and motivated throughout each shift
• Responsible for managing Labor and COGS budget for the location
• Demonstrate and reinforce MOKA’s mission statement, policies, and core values
• Uphold's sanitation practices and procedures regulated by the local Health Department and MOKA
• Timely and accurate reporting of daily accounting, employee communication, and product inventory, among other Admin duties

This is a full-time, salaried position based on 45 hours a week. General Managers report to the Operations Manager.

Qualifications

• 3 years of leadership experience
• 2 years of food and beverage experience
• Ability to understand and assess financial statements, COGs, and Labor
• Maintains a positive attitude while working and interacting with team members as well as customers
• Stays organized and delegates tasks as necessary
• Able to coach and give feedback in a positive manner
• Maintain high levels of communication with all staff and superiors
• Ability to create and maintain a positive atmosphere
• Ability to receive constructive criticism and coaching to further improve on skill sets
• Follow company procedures regarding cash handling, equipment maintenance, and company property

Benefits

• Compensation: $50k-$55k Base + $10k bonus potential
• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Quarterly bonus program
• Paid training
• Scheduled reviews
• Instore discounts

Learn more about MOKA by visiting our website at www.mymokacoffee.com. If you are interested in joining our team, please apply today!