Community-Driven Coffee Shop GM: Growth & Strategy

MOKA Coffee; Madison (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Flexible schedules

Health & retirement benefits

Great team culture

Bonus potential

Job summary

MOKA Coffee is seeking a General Manager to lead a busy Wisconsin store with a focus on community presence, profitability, and team development. You’ll drive sales, manage labor costs, ensure top quality, and uphold the brand in every interaction.

As a key leader, you’ll recruit and mentor staff, report to the City Manager, and foster a welcoming, high-energy culture that aligns with MOKA’s values. ServSafe is preferred, and a flexible, full‑time schedule is expected.

Qualifications

• Preferably 3 years of hospitality management experience in a high-volume coffee environment.
• ServSafe Certification is preferred.

Responsibilities

• Lead the Store – act as the primary leader responsible for the overall success and “MOKA way” of your location.
• Manage the Team Lifecycle – oversee talent acquisition and the continuous development of your crew.
• Drive Strategic Growth – manage labor costs and sales strategies to ensure financial stability and store health.
• Ensure Compliance – maintain 100% compliance with all health regulations and safety standards.
• Engage the Community – foster genuine connections and provide smile-making customer service.
• Maintain Quality – ensure consistent product and service standards while supporting team efficiency.

Skills

Strategic Leader

Talent Developer

Culture Ambassador

Financial Pro

Quality Authority

Experienced Manager

Committed & Flexible

Job description

MOKA Coffee is seeking a General Manager to lead a busy Wisconsin store with a focus on community presence, profitability, and team development. You’ll drive sales, manage labor costs, ensure top quality, and uphold the brand in every interaction.

As a key leader, you’ll recruit and mentor staff, report to the City Manager, and foster a welcoming, high-energy culture that aligns with MOKA’s values. ServSafe is preferred, and a flexible, full‑time schedule is expected.