MOKA - General Manager

MOKA Coffee; Madison (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Flexible schedules

Health & retirement benefits

Great team culture

Bonus potential

Job summary

MOKA Coffee is seeking a General Manager to lead a busy Wisconsin store with a focus on community presence, profitability, and team development. You’ll drive sales, manage labor costs, ensure top quality, and uphold the brand in every interaction.

As a key leader, you’ll recruit and mentor staff, report to the City Manager, and foster a welcoming, high-energy culture that aligns with MOKA’s values. ServSafe is preferred, and a flexible, full‑time schedule is expected.

Qualifications

• Preferably 3 years of hospitality management experience in a high-volume coffee environment.
• ServSafe Certification is preferred.

Responsibilities

• Lead the Store – act as the primary leader responsible for the overall success and “MOKA way” of your location.
• Manage the Team Lifecycle – oversee talent acquisition and the continuous development of your crew.
• Drive Strategic Growth – manage labor costs and sales strategies to ensure financial stability and store health.
• Ensure Compliance – maintain 100% compliance with all health regulations and safety standards.
• Engage the Community – foster genuine connections and provide smile-making customer service.
• Maintain Quality – ensure consistent product and service standards while supporting team efficiency.

Skills

Strategic Leader

Talent Developer

Culture Ambassador

Financial Pro

Quality Authority

Experienced Manager

Committed & Flexible

Job description

MOKA General Manager - Where the coffee is strong, but the vibes are stronger.

Here at MOKA, we’re more than just your average coffee shop; we’re a crew of people who love to make others smile! We don’t just make coffee… We make someone’s day! We’re family and community-oriented, and we love making a difference one customer at a time!

Are you a passionate leader and vibe-setter ready to take ownership of a store's success? If you have a knack for building successful teams and a drive for financial profitability, you might be our next leader! We’re looking for an energetic professional who can turn the perfect espresso shot into a genuine connection while growing our community presence.

Who you are:

• Strategic Leader – Someone who can develop and implement strategies to increase sales and maximize profitability.


• Talent Developer – A mentor with a proven track record of recruiting, hiring, and developing future leaders like AGMs and Shift Leaders.


• Culture Ambassador – A leader who cultivates a family-oriented work environment that aligns with MOKA’s core values.


• Financial Pro – Expert-level knowledge of business math, P&L reviews, inventory audits, and payroll processing.


• Quality Authority – A coffee enthusiast with a passion for maintaining beverage quality and brand consistency.


• Experienced Manager – Preferably with 3 years of experience in hospitality management, ideally in a high-volume coffee environment.


• Committed & Flexible – Full-time availability with the flexibility to handle emergency store needs.

What you'll do:

• Lead the Store – Act as the primary leader responsible for the overall success and \"MOKA way\" of your location.


• Manage the Team Lifecycle – Oversee everything from talent acquisition to the continuous development of your crew.


• Drive Strategic Growth – Manage labor costs and sales strategies to ensure financial stability and store health.


• Ensure Compliance – Maintain 100% compliance with all state and local health regulations and safety standards.


• Engage the Community – Foster genuine connections and provide \"smile-making\" customer service.


• Maintain Quality – Ensure consistent product and service standards while supporting team efficiency and customer satisfaction.

What to expect:

• Executive Responsibility – You will report directly to the City Manager to drive location-wide success.


• Fast-Paced Environment – A high-energy role that requires standing for long periods and lifting up to 25 pounds.


• Rain or Shine – We show up for our community 365 days a year, no matter what the forecast says!


• Certification – ServSafe Certification is preferred for this leadership position.

Perks:

• Growth-Focused – Competitive pay with company-wide career growth opportunities.


• Flexible Schedules – Shifts that respect your life outside the store.


• Benefits – Healthcare, 401(k), dental, vision, shift drinks, and product discounts.


• Great Vibes – A welcoming team culture that makes leading a store a blast!


• Earning Potential - Base salary of between $50,000 - $60,000, plus a bonus structure based on store performance metrics

Why should you apply?

We aren’t just hiring managers; we are looking for community-minded leaders who know how to fuel the fun and make an impact.