Assistant General Manager

MERS / Goodwill; Kansas City (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Monthly Bonus

Medical benefits

Dental & Vision

403(B) Retirement

401(A) Retirement

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking an energetic Assistant General Manager for our Kansas City Store – Midtown. This hourly, full-time leadership role supports the Store Manager in operations, staff supervision, and delivering strong customer service to donors and shoppers.

The ideal candidate brings one year of management experience and a passion for our mission of changing lives through the power of work, with a focus on teamwork, integrity, and safety.

Qualifications

• High school diploma or GED required; some college preferred.
• One year of management experience; prior Goodwill retail/warehouse preferred.
• Valid MO or IL driver's license and insurance.
• Excellent interpersonal and communication skills, including customer service and teamwork.
• Leadership skills: decision-making, goal-setting, problem-solving; motivate staff and hold accountable.
• Comfort with registers, scheduling, and inventory management software.

Responsibilities

• Assist Store Manager in overseeing store operations, resources, and budgets to meet goals.
• Model core values and uphold safety, ethics, and quality within the store.
• Supervise, direct, and train staff and ensure they perform core duties.
• Provide superior customer service to donors and shoppers; de-escalate dissatisfaction quickly.
• Coach employees on performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks and efficiency.
• Identify employees with potential for advancement and recommend them.
• Safeguard property and information; report theft or misconduct promptly.
• Read, follow, and enforce agency policies and values.
• Arrange staffing; manage replacements; audit and approve payroll.
• Eliminate wasteful practices through process improvements.
• Maintain professional appearance per dress code.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Conflict resolution

Teamwork

Leadership

Education

High School Diploma/GED

Some college preferred

Tools

POS registers

Scheduling software

Inventory management software

Job description

Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $22.50

Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Assistant General Manager to join our Kansas City Store - Midtown team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma/GED required; some college preferred. One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred. Valid MO or IL state driver’s license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.