General Manager, Mini Theater — Lead Team & Drive Growth

Krispy Kreme; Charlotte (NC); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Career opportunities

Comprehensive benefits

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Résumé du poste

Krispy Kreme is seeking a General Manager for our Charlotte, NC location, leading all store operations, including production, sales, and human resources. You will develop a staff of professionals, drive revenue, and ensure customer and employee satisfaction while maintaining product quality.

We value teamwork, a customer-focused mindset, and people who love doughnuts. The role requires managing schedules, holidays, and travel up to 10% as needed.

Qualifications

• 4+ years’ experience in QSR or retail environment in a manager capacity required.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal
• Commitment to nurture an equitable, unbiased culture where employees are empowered to showcase originality

Responsabilités

• You serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints/concerns in a timely and professional manner.

Connaissances

Leadership

Communication

Customer focus

Coaching

Performance management

Team building

Safety awareness

Time management

Description du poste

Krispy Kreme is seeking a General Manager for our Charlotte, NC location, leading all store operations, including production, sales, and human resources. You will develop a staff of professionals, drive revenue, and ensure customer and employee satisfaction while maintaining product quality.

We value teamwork, a customer-focused mindset, and people who love doughnuts. The role requires managing schedules, holidays, and travel up to 10% as needed.