General Manager - Mason

Jetsetpilates; Glendale (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Jetsetpilates is seeking a dedicated General Manager in Glendale, Ohio, who is passionate about fitness and leadership. This role involves instructing classes, managing studio operations, and building strong relationships within the community.

The ideal candidate will drive studio performance by overseeing metrics, implementing marketing strategies, and ensuring exceptional customer service. The position offers the opportunity to grow within the fitness industry while promoting the Jetsetpilates brand.

Qualifications

• Proven leadership experience in a fitness or wellness environment.
• Strong interpersonal skills and ability to foster relationships.
• Experience in managing operations and team dynamics.

Responsibilities

• Manage day-to-day operations and implement strategies.
• Ensure high-quality customer service and fitness experience.
• Analyze and report on key performance indicators.

Skills

Leadership

Customer service

Performance analysis

Marketing initiatives

Relationship building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.