General Manager

JETSET Pilates®; Oakland Park (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates® is looking for a passionate General Manager in Oakland Park, Florida. The ideal candidate will lead studio operations, ensure delivery of excellent customer service, and drive performance metrics. Responsibilities include instructing classes, managing staff, and implementing marketing initiatives. Candidates should possess strong leadership skills and experience in customer service, with a focus on building relationships within the fitness community. Join JETSET Pilates® to inspire others and foster growth in a vibrant studio environment.

Qualifications

• Strong leadership skills to manage studio operations.
• Experience in customer service and fitness industry preferred.
• Ability to analyze performance metrics and drive growth.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure delivery of positive customer service experiences.
• Develop and execute marketing initiatives to drive client acquisition.
• Foster relationships with local health and fitness communities.
• Oversee class and staff scheduling and inventory management.

Skills

Leadership

Customer service

Marketing initiatives

Data analysis

Relationship building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing 8 classes per week on average, the General Manager is expected to be in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi‑faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties And Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships