Multi-Location General Manager

JETSET Pilates; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A local pilates studio in Miami is seeking a dedicated General Manager to oversee studio operations and drive performance. The role requires strong leadership skills and a passion for fitness, including instructing classes and nurturing relationships within the community. Responsibilities include managing daily operations, ensuring top-notch customer service, and executing marketing strategies. The ideal candidate should excel in data analysis and developing team dynamics to meet the studio's growth goals.

Qualifications

• Strong leadership skills with a passion for fitness and community engagement.
• Ability to manage studio operations and implement policies effectively.
• Experience in analyzing business metrics and driving performance.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure positive customer service and fitness experience.
• Run reports on key performance indicators.
• Develop local marketing initiatives.
• Foster relationships with local communities and partners.

Skills

Leadership

Customer service

Marketing initiatives

Data analysis

Relationship building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.