General Manager - Los Gatos

Jetsetpilates; Los Gatos (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jetsetpilates in Los Gatos seeks a passionate General Manager to oversee studio operations and cultivate a positive environment. As a General Manager, you will lead the team in delivering exceptional customer service and ensure the studio meets performance goals.

This role involves managing daily operations, developing marketing initiatives, and fostering community relations. Candidates should demonstrate strong leadership skills and a commitment to the Jetsetpilates brand.

Qualifications

• Strong leadership and relationship-building skills.
• Commitment to delivering excellent customer service.
• Ability to analyze performance metrics.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure positive customer service experiences.
• Develop and execute marketing initiatives.

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.