General Manager

Jetsetpilates; North Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Jetsetpilates is seeking a General Manager for their studio in North Chicago. The ideal candidate will manage day-to-day operations, foster strong relationships within the fitness community, and ensure an outstanding customer service experience.

This role includes instructing classes and overseeing the studio's performance, growth, and team management. The General Manager is responsible for achieving goals in client acquisition, satisfaction, and retention while modeling the company's brand values.

Qualifications

• Strong leadership skills with a passion for fitness and customer service.
• Ability to analyze sales and performance metrics.
• Experience in developing marketing initiatives.

Responsibilities

• Manage day-to-day operations and implement company strategies.
• Ensure excellent customer service and client satisfaction.
• Analyze performance metrics and report on key indicators.
• Develop local marketing initiatives to increase client acquisition.

Skills

Leadership

Customer service

Sales analysis

Marketing initiatives

People management

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.