General Manager – Luxury Office

Serenity Recruitment Group; Kapolei (HI); On-site; USD 180,000 - 225,000; Full time

Job summary

Serenity Recruitment Group in Miami, FL is seeking a Director of Property Operations for a flagship luxury Class A+ office development. The role combines high-profile operations with a five‑star hospitality mindset to deliver impeccable tenant experiences.

You will lead all property performance, oversee tenant relations, engineering, and vendor management, and manage budgets, CAM reconciliations, and capital projects.

Qualifications

• Experience managing high-profile Class A or Class A+ properties (250k+ sq ft preferred).
• Experience across Class A offices and luxury hospitality, or deep expertise in one.
• Strong attention to detail and executive presence.
• Expertise in budgets, CAM reconciliations, and capital projects.
• Proven ability to lead large onsite teams and manage vendors.

Responsibilities

• Oversee all property operations and tenant relations.
• Prepare and manage annual operating and capital budgets.
• Lead CAM reconciliations and ownership reporting.
• Direct large-scale capital improvements with minimal disruption.
• Negotiate service contracts with security, cleaning, and other partners.
• Build a high-performing onsite team with a service-first mindset.
• Maintain proactive communication with ownership and strategic recommendations.

Skills

Class A office

Luxury hospitality

Leadership

Budgets & CAM reconciliations

Tenant relations

Capital projects management

Tools

Yardi

MRI

Job description

Base pay range

$180,000.00/yr - $225,000.00/yr

Director of Property Operations (Luxury Class A Office)

Serenity Recruitment Group · Miami, FL (On-site)

About the Job

A rare opportunity has arisen for an accomplished property leader to take full operational ownership of one of Miami’s most prestigious Class A+ commercial developments — an environment that operates with the polish, precision, and guest experience of a five‑star hotel.

We’re seeking a candidate who brings a unique blend of Class A office and luxury hospitality expertise — or deep experience in one with a strong understanding and appreciation of the other. This is a flagship appointment for a globally significant mixed‑use asset, requiring exceptional standards, leadership, and emotional intelligence.

The Role

You will oversee every facet of property performance, ensuring an impeccable, hospitality‑driven experience for tenants and visitors alike — while maintaining the operational excellence and reporting rigor expected of world‑class ownership.

Key Responsibilities

• Lead all property operations, including tenant relations, engineering, and vendor management.
• Prepare and manage annual operating and capital budgets independently.
• Complete CAM reconciliations with precision and deliver timely, accurate ownership reporting.
• Oversee large‑scale capital improvements and tenant fit‑outs in live environments with minimal disruption.
• Manage and negotiate service contracts for security, cleaning, valet, and other key operational partners.
• Build and inspire a high‑performing onsite team, fostering accountability, service excellence, and pride of ownership.
• Maintain close, transparent communication with ownership, providing proactive strategic recommendations.

What We’re Looking For

• Proven success managing high‑profile Class A or Class A+ commercial office properties (preferably 250k+ sq ft).
• Experience across Class A office and luxury hospitality, or deep expertise in one with a strong understanding of the other.
• Exceptional attention to detail and a passion for delivering a luxury‑calibre tenant experience.
• Expertise in budgets, CAM reconciliations, and capital project management.
• Strong leadership with a proven track record managing large teams and third‑party vendors.
• A polished, service‑first mindset that anticipates the needs of premium tenants and investors.
• Proficiency with Yardi, MRI, or similar property management software.
• Impeccable professional presentation and communication skills.

Why This Role?

This isn’t a typical property management role — it’s the opportunity to run one of Miami’s most iconic commercial addresses, where operational excellence meets five‑star hospitality. For the right candidate, it offers significant scope for long‑term growth, prestige, and leadership visibility at the highest level.