General Manager - Luxury Lifestyle Hotel Leader

High Companies; Bethlehem (Northampton County); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid vacation

High Healthy Rewards

Fun working environment

Job summary

Tempo by Hilton Bethlehem, High Hotels' newest property, is slated to open in 2027 in Bethlehem's SouthSide Arts District. We are seeking a General Manager to lead guest services, rooms, F&B operations, and all financial and facilities management, while driving a guest‑first culture and strong coworker engagement at a branded lifestyle hotel.

As a visible leader, you will build relationships with guests, partners, and the local community, ensuring brand standards, revenue growth, and a safe,

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent education and experience may be considered.
• Minimum of 3 years of progressive hotel management or operations leadership experience required.
• Experience in a full-service, lifestyle, or branded hotel environment preferred.
• Food & beverage leadership experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Proven experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food & beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements preferred.
• Hilton brand experience preferred.
• Valid driver's license required.

Responsibilities

• Provides strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food & beverage, sales, and coworker engagement.
• Ensures exceptional guest experiences by maintaining high service standards and responding effectively to guest feedback and operational opportunities.
• Leads, develops, and supports hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.
• Oversees all food & beverage operations to ensure outstanding service, product quality, profitability, and compliance with applicable regulations and brand standards.
• Develops and executes business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitors hotel performance metrics and implements continuous improvement initiatives to drive operational excellence and guest satisfaction.
• Evaluates market conditions and competitive positioning to identify opportunities for growth, increased revenue, and enhanced market share.
• Ensures the hotel, grounds, facilities, guest rooms, public spaces, and food & beverage outlets are maintained to company and brand standards.
• Maintains compliance with company policies, safety standards, and quality assurance requirements and all federal, state, and local regulations.
• Reviews operational and financial reports, monitors expenses, and takes corrective action as necessary to improve results.
• Promotes positive coworker relations and collaborates with Human Resources to support engagement, retention, and a strong workplace culture.
• Serves as a visible ambassador for the hotel and High Hotels through participation in community, business, and industry organizations.
• Supports and drives sustainability initiatives and environmental stewardship efforts throughout hotel operations.
• Ensures property readiness for brand inspections, audits, reviews, and quality assurance programs.
• Works closely with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.
• For new hotel developments and openings, provides leadership in operational planning, talent acquisition, culture development, training, and post-opening stabilization activities.

Skills

Hotel management

F&B leadership

Leadership & coaching

Budgeting & finance

Revenue management

Brand standards

Driver license

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

PMS

POS systems

Microsoft Office

Job description

Tempo by Hilton Bethlehem, High Hotels' newest property, is slated to open in 2027 in Bethlehem's SouthSide Arts District. We are seeking a General Manager to lead guest services, rooms, F&B operations, and all financial and facilities management, while driving a guest‑first culture and strong coworker engagement at a branded lifestyle hotel.

As a visible leader, you will build relationships with guests, partners, and the local community, ensuring brand standards, revenue growth, and a safe,