General Manager - Lounges - Bellagio

MGM Resorts International; United States; On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, food & beverage, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas, NV seeks a General Manager of Lounges for Bellagio’s premier venues, including Petrossian Lounge and Baccarat Bar. You will lead daily operations, guest experiences, and team performance to uphold luxury service and world-class food and beverage standards.

This role emphasizes strategic planning, labor optimization, compliance, and collaboration with culinary leadership to ensure a seamless guest experience.

Qualifications

• High School Diploma or GED required.
• Minimum 2+ years of relevant experience in luxury lounge or hospitality.
• Must be 21+ years of age.
• Experience managing a high-volume luxury lounge preferred.
• Experience with unionized staff preferred.

Responsibilities

• Oversee daily lounge operations, labor productivity, scheduling and inventory control.
• Co-own the lounge business plan and represent the lounge in meetings.
• Ensure health, sanitation and cleanliness standards are met.
• Lead HR activities including hiring, coaching, recognition and succession planning.
• Interact with guests to ensure satisfaction and manage feedback channels.
• Collaborate with Executive Chef to ensure seamless kitchen- dining-room service.
• Maintain in-depth knowledge of venue food and beverage offerings.

Skills

Leadership

Guest service

Operations management

Budgeting

Team coaching

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The General Manager of Lounges leads strategic and daily operations for Bellagio’s premier venues, notably overseeing Petrossian Lounge and Baccarat Bar. This role directs management and service teams to deliver elevated guest experiences defined by personalized service, sophistication, and world-class food and beverage offerings.

The General Manager drives operational and financial performance, develops top-tier talent, maintains premier service standards, and ensures every guest interaction reflects the luxury and prestige of the Bellagio brand. All duties are performed in accordance with MGM Resorts International policies and procedures.

THE DAY-TO-DAY:

• Owns, leads and oversees daily lounge operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability. Co-own (with ExecutiveChef) the lounge business plan and represent the lounge in divisional, property or corporate meetings.

• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.

• Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff.

• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training andsuccession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.

• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.

• Reacts to any guest complaints and takes any appropriate action. Manages guest feedback channels through approved company practices. Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.

• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

THE IDEAL CANDIDATE:

• High School Diploma or GED

• 2+ Years of Prior Relevant Experience

• 21+ years of age

• Experience as a Manager of a High-Volume Luxury Lounge preferred

• Previous experience managing employees under a collective bargaining agreement preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community