General Manager: Lead Teams, Grow Sales & Guest Experience

Wingstop - FWS; Federal Way (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Training

Free Shift Meal

Job summary

Thacher Restaurant Group is seeking a General Manager to lead all restaurant operations, build a high-performing team, and ensure a top-tier guest experience. This role focuses on accountability, developing future leaders, driving sales, and maintaining Wingstop brand standards.

You will manage daily operations, safety, and compliance while coaching staff and optimizing labor and costs. A strong leader with integrity is essential for success.

Qualifications

• High school diploma or equivalent required.
• Leadership, communication, and decision-making skills.
• Proven ability to coach, develop, and retain high-performing teams.
• Strong organizational, financial, and problem-solving skills.

Responsibilities

• Lead all daily restaurant operations.
• Recruit, hire, train, coach, and develop a high-performing team.
• Build future leaders by providing ongoing coaching, feedback, and development.
• Create a positive, respectful, and accountable team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are consistently maintained.
• Ensure safety procedures are followed to keep teams and guests safe.
• Manage sales, labor, food costs, inventory, and controllable expenses.
• Analyze business results and develop action plans to improve performance.
• Ensure company policies, procedures, and brand standards are consistently followed.
• Maintain a safe environment for guests and team members.
• Complete administrative, financial, and compliance responsibilities accurately and on time.
• Partner with your District Manager to achieve restaurant and company goals.

Skills

Servant leadership

Leadership

Communication

Decision making

Coaching

Team development

Talent retention

Organization

Financial acumen

Problem solving

Education

High school diploma or equivalent

Job description

Thacher Restaurant Group is seeking a General Manager to lead all restaurant operations, build a high-performing team, and ensure a top-tier guest experience. This role focuses on accountability, developing future leaders, driving sales, and maintaining Wingstop brand standards.

You will manage daily operations, safety, and compliance while coaching staff and optimizing labor and costs. A strong leader with integrity is essential for success.