General Manager: Lead Team & Guest Experience

Bagel Brands; Bloomington (IN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to drive store performance, lead a high-performing team, and deliver outstanding guest experiences. You will manage staffing, training, coaching, and scheduling while modeling Caribou’s core values.

The role emphasizes achieving sales growth, controlling costs, and ensuring operational excellence, with strong emphasis on food safety and guest satisfaction in a fast-paced environment.

Qualifications

• Minimum 1–2 years of restaurant/retail/guest service management experience.
• Must be 18 years or older.
• Able to work full-time (47 hours per week) including early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools.

Responsibilities

• Lead store TEAM by staffing, scheduling, development, and coaching.
• Uphold guest experience and culture of excellence; resolve issues promptly.
• Drive store BUSINESS performance: sales, profitability, and operational excellence.
• Manage inventory, supply chain processes, and asset management for timely replenishment.
• Oversee adherence to food safety, sanitation, and health protocols.

Skills

Core values

Communication

Resilience

Change leadership

Team partnership

Feedback and empathy

Difficult conversations

Education

High school diploma or GED

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager to drive store performance, lead a high-performing team, and deliver outstanding guest experiences. You will manage staffing, training, coaching, and scheduling while modeling Caribou’s core values.

The role emphasizes achieving sales growth, controlling costs, and ensuring operational excellence, with strong emphasis on food safety and guest satisfaction in a fast-paced environment.