Store Leader: Team, Guest Experience & Growth

Caribou Coffee; Minneapolis (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Richfield, Minnesota is seeking a General Manager to lead store operations, drive sales, and nurture a high-performing team. You will own the guest experience, coaching the team, managing budgets, scheduling, and ensuring food safety and brand standards.

You’ll empower your team to deliver exceptional service while optimizing profitability and store performance in a fast-paced coffee retail environment.

Qualifications

• Minimum 1–2 years in restaurant/retail/guest service management.
• High school diploma or GED is preferred.

Responsibilities

• Ensure store is fully staffed for upcoming shifts and maintain up-to-date schedules.
• Coach and develop team through training and performance feedback.
• Lead actions to improve guest satisfaction, speed of service, and loyalty.
• Manage store performance, budgets, inventory, and adherence to safety standards.

Skills

Communication

Team leadership

Change leadership

Feedback

Conflict resolution

Education

High school diploma or GED equivalent

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Richfield, Minnesota is seeking a General Manager to lead store operations, drive sales, and nurture a high-performing team. You will own the guest experience, coaching the team, managing budgets, scheduling, and ensuring food safety and brand standards.

You’ll empower your team to deliver exceptional service while optimizing profitability and store performance in a fast-paced coffee retail environment.