General Manager — Lead Ops & Guest Experience

Dave; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Dave's Hot Chicken is seeking a General Manager to lead daily restaurant operations, coach the management team, and ensure exceptional guest experiences. The GM will plan, schedule, and monitor performance, uphold safety standards, and drive sales growth.

The role requires strong leadership, hands-on training ability, and a focus on cost controls and customer satisfaction to maintain a high-performing team.

Qualifications

• High school diploma or GED preferred.
• ServSafe certification preferred or required.
• Experience in General Manager/Assistant GM roles.
• Ability to lead and train a restaurant management team.

Responsibilities

• Lead daily operations and coordinate restaurant activities.
• Schedule shifts and monitor attendance.
• Ensure sanitation, safety, and cleanliness daily.
• Develop and execute the restaurant business plan.
• Hire, train, and supervise management and team members.
• Handle guest concerns professionally and resolve issues.

Skills

English fluency

Leadership

Team management

Communication

Education

High school diploma or GED

ServSafe Certification

Job description

Dave's Hot Chicken is seeking a General Manager to lead daily restaurant operations, coach the management team, and ensure exceptional guest experiences. The GM will plan, schedule, and monitor performance, uphold safety standards, and drive sales growth.

The role requires strong leadership, hands-on training ability, and a focus on cost controls and customer satisfaction to maintain a high-performing team.