General Manager - Dave's Hot Chicken

Dave; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Dave's Hot Chicken is seeking a General Manager to lead daily restaurant operations, supervise the management team and staff, and ensure guest satisfaction. You will implement the business plan, manage schedules, training, and performance, while maintaining cleanliness and safety standards in a fast-paced environment.

The role requires 21+ years old, fluent English, and prior GM/AGM experience; ServSafe certification and DHC training certification are preferred.

Qualifications

• Must have high school diploma or GED; current student preferred.
• Previous Assistant General Manager/General Manager experience desired.
• Certified in all stations and Management positions following DHC Training Program.
• Current ServSafe Certification required.
• Fluent in English; ability to work nights, weekends, holidays.

Responsibilities

• Lead daily restaurant operations and ensure policies are followed.
• Schedule and supervise Team Members; monitor attendance and performance.
• Hire, train, and oversee daily tasks of teams; manage purchasing and inventory.
• Maintain cleanliness, safety, and sanitation; ensure equipment is properly used.
• Handle guest concerns professionally and resolve issues per policy.
• Ensure cash handling and cost-control guidelines are followed.

Skills

Team leadership

Communication skills

Time management

Problem-solving

Delegation

Guest satisfaction focus

Education

High school diploma or GED

ServSafe Certification

DHC Training Program certification

Job description

The General Manager with Dave's Hot Chicken will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly.The General Manager is always responsible and accountable for all restaurant activities. The General Manager ensures all Restaurant Management Team and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The General Manager is expected to create, execute and follow-up on the Restaurant’s Business Plan.• Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities• Communicate to their immediate Supervisor when additional training guidance and practice is needed• Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently• Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness and time off• Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success• Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements• Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy• Are performance-oriented and performance driven; understand performance expectations and are aware of performance results• Provide direction/supervision/feedback for their management team & Team Members to maintain levels of high productivity and team morale• Institute and follow advanced cash handling policies and procedures• Hire, train, schedule and oversee the daily tasks of their teams• Manage purchasing, inventory, maintenance and other operational functions• Develop strategies for better workplace efficiency and goal achievement• Focus on building sales and forecasting future performance• Effectively plan, organize, and implement all daily operational routines and activities with the management team• Ensure all required administrative duties and daily paperwork including required checklists are completed• Ensure Restaurant is opened and closed according to DHC Policy• Establish an environment of trust to ensure honest, open, and direct communication• Role model and set a positive example for the entire team in all aspects of business and personnel practices• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities• Communicate effectively with the Restaurant Management Team and Team Members and to resolve any interpersonal issues as needed• Current student or high school diploma/GED preferred• Must be at least 21 years old and fluent in English• Previous Assistant General Manager/General Manager experience• Certified in all stations and Management positions following the DHC Training Program• Current ServSafe Certification• Flexibility to work nights, weekends, holidays, opening and closing shifts• Ability to stand for long periods of time and work in a fast-paced environment• Ability to bend and stoop and lift 50 – 75 lbs comfortably• Ability to work in close quarters and around heat• Positive attitude while conducting all duties• Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view • Effective communicator with co-workers and the Restaurant Management Team• Excellent organization, planning, time management, delegation, and problem-solving skills• Must have reliable transportation to work, a driver’s license and proof of insurance• Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates.