General Manager - LAX Car Rental Center

Fox Rent A Car; Los Angeles (CA); On-site; USD 150,000 - 160,000; Full time

Job summary

Fox Rent A Car at LAX seeks a General Manager to lead a high-volume, busy rental location. You will drive results, guide a team, and shape day-to-day operations while aligning with company targets and standards.

The role emphasizes P&L ownership, revenue growth, customer service excellence, and workforce development in a fast-paced environment. Salary range reflects experience and location at LAX.

Qualifications

• Minimum of five years in a manager or supervisor role.
• Experience in rental car industry preferred.
• Bachelor's degree in business or related field is required or equivalent.
• Strong leadership with proven ability to drive results.

Responsibilities

• Guarantee OSHA compliance and safety hazard resolution; oversee OSHA 300 logs.
• Motivate and train employees; ensure resources for job tasks.
• Set local goals to hit financial and service targets.
• Manage fleet effectively and optimize pricing based on market conditions.
• Prioritize customer service; monitor NPS and Google reviews.
• Maximize revenue while controlling costs and staffing levels.
• Supervise staffing, scheduling, and performance reviews; mentor staff.
• Monitor pricing and availability with leadership to align with demand.
• Address customer complaints promptly; maintain neat, presentable location.
• Ensure Six-Step Service-Based Sales process is followed.

Skills

P&L management

Revenue optimization

Team leadership

Customer service

People development

Education

Bachelor's degree in business or related field

Job description

There's something special about walking into a location and knowing it's yours to build. As General Manager for Fox Rent A Car at LAX, you'll lead a team, drive real results, and shape the day to day of one of the busiest rental operations in the country, all while being part of something bigger.

Your Primary Focus Is To:

• Guarantee the facility adheres to all OSHA standards and provides expedient resolution to safety hazards; oversee injury documentation and current OSHA 300 logs
• Supports and motivates employees; ensures they have the resources and training to do their job
• Sets goals to achieve the company's financial and service targets for the location
• Fleet management
• Customer Service must be a top priority for all employees; monitor/respond to NPS and Google reviews
• Maximize revenue while minimizing and controlling costs
• Establishes objectives for staffing expenditures relative to rental activity and business requirements; aligns employee rosters with business demand to enhance customer service and operational efficiencies
• Monitors sales practices to avoid deceptive sales practices and reports findings to the Director of Operations
• Ensures the interior location is neat, clean, and organized in presentation, and personnel are appropriately dressed
• Monitors the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained
• Follows all established company policies and procedures
• Participates in all phases of employee leadership/management, including but not limited to mentoring, recruiting, discipline, training, performance reviews, and scheduling
• Monitors and reviews pricing and availability of fleet with Director of Operations and Rate Manager; stays in tune with local market conditions to maximize pricing
• Addresses and responds to customer complaints promptly
• Other duties may be assigned.

Education & Experience:

• Bachelor's degree in business or related field and/or the equivalent combination of education.
• Minimum of five years' experience as a manager or supervisor
• Previous experience as a manager or supervisor with a rental car company is highly preferred

Skills & Strengths:

• Proven ability to run a high-volume, fast-paced location like it's their own business
• Strong P&L management and a revenue-driving mindset
• Confident, hands-on leadership that gets results through people
• A track record of building teams that deliver top-tier customer service
• Comfortable owning both the numbers and the culture of a location

This is an exempt position with an annual salary range of $150,000 to $160,000, based on experience and qualifications.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, are based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.