Operations/Station Manager

Europcar; Seattle, Northern (WA, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Seattle is seeking an Operations Manager to run a high-volume, customer-focused rental operation. You will lead daily processes, manage fleet readiness, and ensure a fast, friendly experience from arrival to departure.

Responsibilities include forecasting staffing, monitoring KPIs, driving process improvements, coaching a sales-driven team, and delivering revenue and service targets while maintaining compliance and safety.

Qualifications

• Experience leading and coaching a performance-driven team.
• Experience with real-time monitoring tools and operational systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee and optimize high-volume rental operations to minimize delays.
• Lead and develop a sales-driven team to meet revenue targets.
• Forecast staffing and fleet needs using data and trends.
• Monitor KPIs and streamline workflows to improve efficiency.
• Provide timely, data-driven decisions to balance customer satisfaction and profitability.

Skills

Leadership

Analytical skills

Problem solving

Organizational skills

Communication

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

## **Job Description*****Run A Tighter Operation. Deliver Better Results.*****Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.******Your Primary Focus Is To:********Operational Leadership***** **Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service*** **Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles*** **Forecast staffing and fleet needs using historical data and market trends*** **Monitor workflows and eliminate operational bottlenecks*** **Anticipate unexpected demand and implement plans to maintain smooth performance*** **Identify and resolve slowdowns across departments******Team Leadership & Development***** **Lead, coach, and develop a sales-driven team to meet revenue and performance goals*** **Monitor productivity and follow up consistently on team performance*** **Participate in recruiting, interviewing, and hiring team members*** **Develop and enhance cross-training programs to strengthen team flexibility*** **Foster a culture of accountability, collaboration, and continuous improvement******Performance & Reporting***** **Monitor KPIs and adjust operational strategies to drive results*** **Generate and present detailed performance reports using advanced Excel*** **Make real-time decisions that balance customer satisfaction with company profitability******Process Improvement***** **Use operational data to improve workflows and staffing strategies*** **Simplify processes to increase efficiency and reduce delays*** **Encourage team members to contribute ideas that improve overall performance******Education and Experience****:***** **High school diploma or GED required, college degree preferred*** **Experience with real-time monitoring tools and operational systems*** **Proven ability to lead and coach a performance-driven sales team******What You Bring:***** **Strong analytical, problem-solving, and organizational skills*** **Advanced proficiency in Microsoft Excel for data analysis and reporting*** **Strong communication and leadership skills******We Offer:***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program**This role is exempt and pays $80,000 annually Employees have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan. The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location. Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits. Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance. Identity theft protection and legal benefits round out the package. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, are based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and we offer reasonable accommodations upon request for both candidates and employees.