Station/General Manager - LAX Car Rental Center

Europcar; Los Angeles (CA); Híbrido; USD 150.000 - 160.000; Jornada completa

Descripción de la vacante

Fox Rent A Car at LAX is seeking a General Manager to lead a high-volume, fast-paced location, drive results and shape the day-to-day operations.

The role requires a Bachelor's degree in business and at least five years of management experience in rental operations, with a strong focus on safety, pricing, and customer service.

Formación

• Bachelor's degree in business or related field is required.
• Minimum of five years' experience as a manager or supervisor in a rental car or related operation.
• Proven ability to lead a high-volume, fast-paced location and drive financial results.

Responsabilidades

• Ensure OSHA standards are met and safety hazards are resolved quickly; maintain OSHA 300 logs.
• Motivate employees with resources and training; monitor performance and provide coaching.
• Set location goals to meet financial and service targets; manage fleet and pricing.
• Maintain best-in-class customer service and monitor NPS/Google reviews.
• Maximize revenue while controlling costs; optimize staffing to match activity.
• Oversee pricing, availability, and market conditions; address customer complaints promptly.

Conocimientos

Leadership

P&L management

Customer service leadership

Hiring and team development

Pricing strategy

Decision making under pressure

Educación

Bachelor's degree in business or related field

Descripción del empleo

**Stelleninhalte*****Lead Like a General. Manage Like a Pro.***There's something special about walking into a location and knowing it's yours to build. As General Manager for Fox Rent A Car at LAX, you'll lead a team, drive real results, and shape the day-to-day of one of the busiest rental operations in the country, all while being part of something bigger.**Your Primary Focus Is To:*** Guarantee the facility adheres to all OSHA standards and provides expedient resolution to safety hazards; oversee injury documentation and current OSHA 300 logs* Supports and motivates employees; ensures they have the resources and training to do their job* Sets goals to achieve the company's financial and service targets for the location* Fleet management* Customer Service must be a top priority for all employees; monitor/respond to NPS and Google reviews* Maximize revenue while minimizing and controlling costs* Establishes objectives for staffing expenditures relative to rental activity and business requirements; aligns employee rosters with business demand to enhance customer service and operational efficiencies* Monitors sales practices to avoid deceptive sales practices and reports findings to the Director of Operations* Ensures the interior location is neat, clean, and organized in presentation, and personnel are appropriately dressed* Monitors the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained* Follows all established company policies and procedures* Participates in all phases of employee leadership/management, including but not limited to mentoring, recruiting, discipline, training, performance reviews, and scheduling* Monitors and reviews pricing and availability of fleet with Director of Operations and Rate Manager; stays in tune with local market conditions to maximize pricing* Addresses and responds to customer complaints promptly* Other duties may be assigned.**Education & Experience:*** Bachelor's degree in business or related field and/or the equivalent combination of education.* Minimum of five years' experience as a manager or supervisor* Previous experience as a manager or supervisor with a rental car company is highly preferred**Skills & Strengths:*** Proven ability to run a high-volume, fast-paced location like it's their own business* Strong P&L management and a revenue-driving mindset* Confident, hands-on leadership that gets results through people* Sharp decision-making under pressure* A track record of building teams that deliver top-tier customer service* Comfortable owning both the numbers and the culture of a location**Compensation & Benefits:**This is an exempt position with an annual salary range of $150,000 to $160,000, based on experience and qualifications.