General Manager in Training

MERS / Goodwill; Festus (MO); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision benefits

401(k)/403(b) retirement

Paid holidays

PTO accrual

Job summary

MERS Missouri Goodwill Industries is seeking an energetic General Manager in Training for our Festus Store - Truman team. The role covers store operations, budgeting, and staff leadership to meet or exceed goals while upholding our mission: Changing Lives Through the Power of Work.

The position is hourly full-time with 25% travel, offering a strong bonus potential and opportunities for growth through the Leadership Development Cohort. Bachelor’s degree is preferred but not required.

Qualifications

• High School Diploma/GED required; bachelor’s degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• A valid MO or IL driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Oversee store operations, resources, and budgets to meet goals.
• Model values to promote safety, ethics, and quality in the store.
• Supervise and train staff and ensure core functions are performed.
• Provide superior customer service to ensure donor and shopper retention and de-escalate dissatisfaction.
• Coach employees on performance and discipline when necessary.
• Assign daily duties to achieve operational tasks.
• Identify employees for advancement and protect company property.

Skills

Retail management

Leadership

Customer service

Staff training

Driver's license

Inventory software

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Inventory management software

Job description

Required Travel: 25%

Position Type: Hourly Full-Time

Hourly Rate: $24.50

Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional General Manager in Training to join our Festus Store - Truman team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; bachelor's degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• A Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Responsible for learning how to oversee store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code
• Completion of the MERS Goodwill's Leadership Development Cohort Program.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.