General Manager in Training

MERS Goodwill; Northern (KY); Hybrid; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

Life and AD&D

403(B) Retirement

401(A) Retirement

PTO accrual 15 days

Paid holidays

Flexible schedules

Monthly bonus up to $500

Job summary

MERS Goodwill in Kentucky is seeking a General Manager in Training to join our Retail Management team. You will oversee store operations, budgets, and staff while upholding our mission of Changing Lives Through the Power of Work.

This role requires a High School Diploma or GED, 3 years of management experience in retail or logistics, and a valid MO or IL driver’s license. We offer a $24.50 hourly rate, plus monthly bonus up to $500 and comprehensive benefits.

Qualifications

• High School Diploma/GED required; bachelor’s degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• A Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Oversee store operations, resources, and budgets to meet/exceed goals.
• Model values to foster safety, ethics, and quality within the store.
• Supervise, direct, and train staff; ensure core functions are performed.
• Provide superior customer service to retain donors, shoppers, and staff; de-escalate issues.
• Coach employees on performance; discipline up to termination.
• Assign daily duties to achieve operational tasks.
• Identify employees for advancement based on performance.
• Safeguard property and info; report theft or misconduct.
• Ensure compliance with agency policies and values.
• Utilize staffing methods to keep store appropriately staffed; approve payroll.
• Eliminate waste through process improvements.
• Maintain professional appearance per dress code.
• Complete Leadership Development Cohort Program.
• Other duties as assigned.
• Monthly Bonus up to $500.
• Medical benefits for full-time employees; dental/vision benefits; life and AD&D.
• 403(B) Retirement on date of hire; employer match after one year; 401(A) on hire.
• PTO accrual up to 15 days; paid holidays; flexible schedules.

Skills

Leadership

Customer service

Communication

Teamwork

Conflict resolution

Scheduling software

Inventory management

Professionalism

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Select how often (in days) to receive an alert:

Required Travel:25%
Position Type:Hourly Full-Time
Hourly Rate:$24.50
Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalGeneral Manager in Trainingto join ourRetail Managementteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; bachelor's degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• A Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Responsible for learning how to oversee store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code
• Completion of the MERS Goodwill's Leadership Development Cohort Program.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.