General Manager

MERS Goodwill; Missouri; On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus

Quarterly bonus

Medical benefits

Dental & Vision

Life Insurance

403(B) Retirement

401(A) Retirement

PTO

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill Industries is seeking an energetic, self-motivated General Manager for the St Joseph Store - Faraon team to lead store operations and drive performance. The role pays $25.00 per hour and includes a generous bonus structure and comprehensive benefits.

Qualified candidates will have a high school diploma or GED, plus 3 years in Retail/Warehouse/Logistics Management, with a valid MO/IL driver’s license. Excellent leadership and customer service skills are essential.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management experience and a valid MO or IL driver’s license and insurance.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills include decision-making, goal-setting, problem-solving, and ability to motivate and lead employees.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to meet or exceed goals.
• Model core values to promote safety, ethics, and quality within the store.
• Supervise, direct, and train staff and ensure they perform their duties.
• Provide superior customer service to ensure donor/shoppers/staff retention and de-escalate dissatisfaction.
• Coach employees on performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks.
• Identify employees for advancement based on performance.
• Protect company property and information; report theft or misconduct.
• Read, follow, and enforce all agency policies and values.
• Ensure adequate staffing; arrange replacements and approve payroll.
• Eliminate wasteful practices through process improvements.
• Maintain professional appearance per dress code.
• Other duties as assigned.
• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Dental and vision benefits starting soon after hire.
• Employer Paid Basic Life and AD&D Insurance from the first of the month after hire.
• 403(B) Retirement with employer match after one year.
• 401(A) Retirement on date of hire.
• PTO accrual up to 15 days based on hours worked.
• Paid holidays.
• Flexible schedules.

Skills

Retail Management

Warehouse Management

Logistics Management

Leadership

Customer Service

Conflict Resolution

Teamwork

Communication

Budgeting

Education

HS Diploma/GED

Bachelor’s Degree preferred

Tools

POS Registers

Scheduling Software

Inventory Software

Job description

Select how often (in days) to receive an alert:

Required Travel:50%
Position Type:Hourly Full-Time
Hourly Rate:$25.00
Bonus Potential:

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalGeneral Managerto join ourSt Joseph Store - Faraonteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Individual and family dental and vision benefits on thefirst of the month following the hire date.
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment
• 401(A) Retirement on date of hire.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.