General Manager in Training

MERS / Missouri Goodwill Industries; Festus (MO); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Monthly Bonus up to $500

Medical benefits for full-time

Dental and Vision benefits

401(k) Retirement plan with employer

PTO accrual up to 15 days

Paid holidays

Flexible Schedules

Job summary

MERS Missouri Goodwill Industries seeks a General Manager in Training for the Festus Store - Truman, to lead store operations, budgets, and team development. This hourly full-time role offers a clear path to leadership within our mission-driven organization.

The position requires 3 years in retail/warehouse management, a valid MO/IL license, and strong customer service, communication, and decision-making skills. Eligible for comprehensive benefits and performance bonuses.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• Valid MO or IL driver’s license and insurance required.
• Strong interpersonal and communication skills; ability to lead and hold staff accountable.
• Comfort with registers, scheduling, and inventory management software.

Responsibilities

• Oversee store operations, resources, and budgets to meet goals.
• Model values to ensure safety, ethics, and quality in the store.
• Supervise, direct, and train staff; ensure core functions are performed.
• Provide exceptional customer service to donors and shoppers and retain staff.
• Coach staff on performance and discipline when needed.
• Assign daily duties and identify candidates for advancement.
• Protect company property and report any issues to management or HR.
• Read and enforce agency policies and values.
• Staffing, payroll approvals, and scheduling efficiencies.
• Identify process improvements to reduce waste.

Skills

Leadership skills

Customer service

Teamwork

Communication skills

Problem solving

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Inventory management software

Scheduling software

POS registers

Job description

Career Opportunities: General Manager in Training (7817)

Requisition ID7817-Posted08/28/2026-Festus Store - Truman-Retail Stores-Festus Store - Truman-Retail Operations-25%

Required Travel:25%
Position Type:Hourly Full-Time
Hourly Rate:$24.50
Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalGeneral Manager in Trainingto join ourFestus Store - Trumanteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; bachelor's degree preferred.
• Three years of Retail, Warehouse, or Logistics management experience.
• A Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision‑making, goal‑setting, and problem‑solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Responsible for learning how to oversee store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code
• Completion of the MERS Goodwill's Leadership Development Cohort Program.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.