General Manager in Training

MERS Goodwill; Columbia Township (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus up to $500.00

Medical benefits for full-time

Dental and vision benefits

Retirement plans (401(a), 403(b) with/

PTO accrual up to 15 days

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS/Missouri Goodwill Industries is seeking a General Manager in Training to join our Retail Management team. This role supports our mission, Changing Lives Through the Power of Work, and upholds our values of diversity, integrity, and responsibility.

The position offers hourly full-time hours, an hourly rate of $24.50, and travel up to 75%. A monthly bonus of up to $250 is available, with benefits and growth opportunities within a mission-driven organization.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• 3 years of Retail, Warehouse, or Logistics management experience.
• A Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Oversee store operations, resources, and budgets to meet or exceed goals.
• Model core values to uphold safety, ethics, and quality.
• Supervise, direct, and train staff; ensure essential functions are performed.
• Provide superior internal and external customer service to retain donors, shoppers, and staff; de-escalate dissatisfaction quickly.
• Coach employees on performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks.
• Identify employees with potential for advancement and recommend promotions.
• Safeguard company property and report any theft or unethical behavior.
• Follow all agency policies and values; maintain professional appearance.
• Utilize staffing methods to ensure proper coverage; arrange replacements; audit payroll.
• Identify wasteful practices and drive process improvements.
• Completion of Leadership Development Cohort Program.
• Other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Teamwork

Decision making

Goal setting

Problem solving

Staff coaching

Accountability

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

POS systems

Scheduling software

Inventory management software

Job description

Required Travel: 75%
Position Type: Hourly Full-Time
Hourly Rate: $24.50
Bonus Potential: Up to $250/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional General Manager in Training to join our Retail Management team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; bachelor's degree preferred.

• Three years of Retail, Warehouse, or Logistics management experience.

• A Valid MO or IL state driver’s license and insurance are required.

• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.

• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.

• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Responsible for learning how to oversee store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.

• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.

• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.

• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.

• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.

• Helps to identify and recommend employees with proven performance for advancement.

• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.

• Must read, follow, model, and enforce all agency policies, procedures, and values.

• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.

• Eliminates wasteful practices through process improvement.

• Maintains a professional appearance, adhering to MERS Goodwill’s dress code

• Completion of the MERS Goodwill's Leadership Development Cohort Program.

• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00

• Individual and family medical benefits for full-time employees working 30 or more hours per week.

• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.

• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.

• 403(B) Retirement on date of hire for employees working 20 or more hours per week.

• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.

• 401(A) Retirement on date of hire for employees working 20 or more hours per week.

• PTO Accrual up to 15 days based on hours worked.

• Employee store discount

• Paid holidays

• Flexible Schedules

• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.