Assistant General Manager

MERS Goodwill; Columbia Township (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits for full-time

Dental and vision benefits

Life and AD&D insurance

401(k) retirement plans with employer?

PTO accrual up to 15 days

Store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill seeks an energetic Assistant General Manager for the Columbia Store - Grindstone team. This role supports the Store Manager in overseeing operations, budgets, and staff, while upholding our mission to change lives through the power of work.

The ideal candidate has a year of management experience, clean driving record, and strong people skills for delivering exceptional donor and shopper service.

Qualifications

• High School Diploma/GED required; some college preferred.
• One year of Management experience; previous Goodwill Retail/Warehouse experience preferred.
• Valid MO or IL driver’s license and insurance.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills include decision-making, goal-setting, and problem-solving; ability to motivate and lead employees and hold them accountable.

Responsibilities

• Assist Store Manager in overseeing store operations, resources, and budgets to meet goals.
• Model core values to uphold a safe, ethical, and quality-focused store culture.
• Supervise, direct, and train staff to perform essential functions.
• Provide superior customer service to ensure donor and shopper retention and quickly de-escalate issues.
• Coach employees about performance, including discipline up to termination.
• Assign daily duties and optimize staffing for operational tasks.
• Identify employees for advancement based on performance.
• Safeguard property and report theft or misconduct to management.
• Read, follow, and enforce agency policies and values.
• Utilize staffing methods to ensure proper coverage and oversee payroll.
• Drive process improvements to eliminate waste.
• Maintain professional appearance per dress code.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Conflict resolution

Teamwork

Leadership

Decision making

Goal setting

Problem solving

Employee motivation

Education

High School Diploma/GED

Some college

Tools

POS registers

Scheduling software

Inventory management software

Job description

Required Travel: 25%
Position Type: Hourly Full-Time
Hourly Rate: $22.50
Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Assistant General Manager to join our Columbia Store - Grindstone team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma/GED required; some college preferred. One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred. Valid MO or IL state driver's license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills include quality decision‑making, goal‑setting, and problem‑solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.