Plumbing Manager, Field Operations

Service Experts; Duluth (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k)

Training and development

Job summary

Service Experts Heating & Air Conditioning in Duluth, GA is seeking an experienced supervisor to oversee service and installation operations, ensuring safety, quality, and KPI achievement. The role requires guiding field crews and coordinating projects across residential and commercial HVAC systems.

Ideal candidates have 5–7 years in the HVAC/Refrigeration industry, strong leadership, and a Bachelor's degree.

Qualifications

• Extensive experience servicing and installing residential and commercial HVAC equipment.
• Strong knowledge of HVAC/Refrigeration industry practices.
• Exceptional interpersonal and diplomacy skills to resolve customer concerns.

Responsibilities

• Supervise service and installation activities to meet KPI targets.
• Report unsafe acts and policy violations to supervisor immediately.
• Ensure use of PPE and compliance with safety guidelines.
• Lead safety initiatives and participate in committees as needed.
• Maintain compliance with company procedures and safety guards.

Skills

HVAC experience

Leadership

Safety compliance

Customer service

Communication

Education

Bachelor's degree

Job description

Welcome!

Responsible for supervising and managing the service and installation of products and/or services of the Branch to KPI’s as established by the General Manager.

Key Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform acts that may endanger the safety or wellbeing of others
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.

Qualifications/Skills

• The qualified candidate must have extensive experience at servicing and installing residential and
• commercial heating, air conditioning & ventilation equipment, as well as related products
• Must have a good understanding and overall knowledge of the HVAC/Refrigeration Industry.
• Exceptional interpersonal, leadership and diplomacy skills are necessary to successfully resolve all customers concerns and problems.
• Minimum 5-7 years’ experience in technical position in the HVAC/Refrigeration Industry.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 6+ years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]