General Manager I: Field Operations Leader

Service Experts; Bluffton (SC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

Medical/Dental/Vision insurance

401(k) with company match

Life Insurance

Job summary

Service Experts is seeking a General Manager I to oversee the Field Management department, aligning short to mid-term goals with company strategy. You will report to a director and lead a team of managers, supervisors and individual contributors to drive profitability and service excellence.

Key duties include analyzing center and department performance, preparing reports, coordinating payroll, ensuring HR compliance, driving sales growth, and maintaining strong customer communications while

Qualifications

• BS or BA in Business Administration or Operations preferred.
• 5+ years of experience in HVAC, Security, Pest Control, or similar customer-service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).
• Minimum Experience: 8+ years.
• Minimum Education: Bachelors Degree.

Responsibilities

• Analyze the operating statement for the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches.
• Support/practice company HR standards and provide counsel and discipline as needed.
• Develop employees and seek promotional opportunities company-wide.
• Utilize established Vendor Programs when appropriate.
• Adhere to government safety guidelines and ensure proper procedures for accidents, fire, and emergencies.

Skills

Customer service orientation

Leadership

Analytical thinking

Computer skills

Education

Bachelor's degree in Business Administration or Operations

Bachelor's Degree

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Service Experts is seeking a General Manager I to oversee the Field Management department, aligning short to mid-term goals with company strategy. You will report to a director and lead a team of managers, supervisors and individual contributors to drive profitability and service excellence.

Key duties include analyzing center and department performance, preparing reports, coordinating payroll, ensuring HR compliance, driving sales growth, and maintaining strong customer communications while