General Manager I

Service Experts; Bluffton (SC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k) plan

Life insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts Heating & Air Conditioning is seeking a General Manager I to lead the Field Management department and drive achievement of short- to mid-term goals. The role typically reports to a director and oversees managers, supervisors, and individual contributors.

The ideal candidate will have a BA/BS in business administration or operations, 5+ years in HVAC or related service industries, and proven ability to manage payroll, budgeting, and customer communications.

Qualifications

• BA/BS in business or operations preferred.
• 5+ years in HVAC, security, pest control, or similar customer-service industries.
• Ability to use basic computer applications (databases, spreadsheets, word processing, internet).

Responsibilities

• Analyze operating statements for the center and departments and take action.
• Prepare and review GM reports.
• Analyze profitability determinants and adjust as needed.
• Ensure payroll processes are accurate and on time.
• Apply accounting controls for A/R, A/P, payroll, etc.
• Plan and achieve sales goals; generate and respond to leads; coach sales staff.
• Ensure effective customer communications across channels.
• Promote product and service benefits to drive value and profile customer base.
• Support HR standards; conduct performance appraisals and provide coaching.
• Develop employees and seek promotional opportunities.
• Utilize vendor programs as appropriate.
• Adhere to safety guidelines and ensure proper procedures for accidents, fires, emergencies.
• Ensure accessibility and accommodations in the hiring process.

Skills

5+ years leadership experience

Payroll & budgeting knowledge

Customer communication skills

Proficient with basic computer apps

Education

BS or BA Degree in Business Administration or Operations

Job description

Welcome!

The General Manager I is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

Key Responsibilities

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC,Security, Pest Control, or similarcustomer service focusedindustries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]