General Manager, HVAC & Plumbing Operations (Growth & P&L)

ASHFORD CONNEX, LLC; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) 4% Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

ASHFORD CONNEX, LLC is seeking a General Manager to lead the HVAC/plumbing division, owning the division's operations and finances while driving profitability and growth. The role oversees field technicians, dispatch, and office staff, with a focus on efficiency, safety, and customer satisfaction.

The ideal candidate will bring 3–5 years of construction project management experience, HVAC knowledge, and strong leadership.

Qualifications

• Three to five years of experience in managing projects in construction; or bachelor’s degree in construction science or related fields; or an equivalent certification combined with experience, and education preferred.
• Extensive knowledge and work experience in the trade of HVAC and general construction.
• California Driver License, with clean DMV record
• Excellent communication skills, both written and verbal
• Strong organizational and administrative skills
• Strong and solid typing skills, and a proficiency with Microsoft Office and Excel Software programs
• Ability to work in a team environment
• Uses independent judgment and discretion in prioritizing and managing situations
• Must be willing to work a flexible schedule, overtime and weekends as required
• Familiarity with computers and software programs for job costing, scheduling, and estimating
• Ability to be flexible, decisive, and work effectively under pressure and in a fast-paced environment
• Coordinate several major activities at once, while analyzing and resolving specific problems
• Establish and maintain good working relationships with many different people inside and outside of the company

Responsibilities

• P&L Ownership: Manage the division's budget, track labor and material costs, and implement strategic pricing models to consistently hit gross profit margin targets.
• Team Leadership: Recruit, train, and mentor licensed plumbers, apprentices, and office staff. Foster a culture of accountability, safety, and excellent craftsmanship.
• Operational Excellence: Oversee daily dispatching, scheduling, and job workflows to maximize technician efficiency and minimize call-back rates.
• Business Growth: Develop and execute sales strategies to expand our commercial maintenance contracts, residential membership plans, and overall market share.
• Customer Relations: Act as the final point of escalation for customer inquiries and project disputes, ensuring an exceptional brand reputation.

Skills

Project management

Construction experience

HVAC knowledge

Communication

Team leadership

Microsoft Office / Excel

Administrative skills

Independent judgment

Education

Bachelor’s degree in construction science or related field

Job description

ASHFORD CONNEX, LLC is seeking a General Manager to lead the HVAC/plumbing division, owning the division's operations and finances while driving profitability and growth. The role oversees field technicians, dispatch, and office staff, with a focus on efficiency, safety, and customer satisfaction.

The ideal candidate will bring 3–5 years of construction project management experience, HVAC knowledge, and strong leadership.