General Manager- Huntsville AL

Scenthound Birmingham, AL; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary pay & performance -

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound is seeking a Scenter Manager in Huntsville to lead daily operations, drive membership sales, and deliver exceptional customer service while maintaining high standards of dog welfare. You will manage the team, mentor staff, and uphold safety and cleanliness protocols.

The role demands strong leadership, problem-solving, and a hands-on approach to achieve key metrics like labor efficiency, ticket average, and rebook rates.

Qualifications

• Management experience required.
• Customer service experience in retail or restaurant environments required.
• Ability to lift up to 70 pounds.
• Stamina to stand for long periods.
• Reliable transportation required.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team focused on dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, audits, and training.
• Communicate information from upper management promptly and accurately to the team.
• Identify when/where help is needed and assist to keep Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; resolve customer concerns in a timely manner.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills

Effective communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time management

Computer/ technology proficiency

Accountability

Job description

Perks and Benefits:

• Competitive Salary pay & performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services