General Manager - Home Services Operations & Growth

We Care Plumbing, Heating & Air; Murrieta (CA); On-site; USD 150,000 - 155,000; Full time

Benefits offered by this job

Growth opportunities

Supportive culture

Impactful work

Job summary

We Care Plumbing, Heating & Air in Murrieta, CA seeks a General Manager to oversee daily branch operations, lead multiple departments, and drive strategic growth. The role requires hands-on leadership, financial acumen, and a passion for exceptional customer service.

The ideal candidate will have 5+ years of management experience in home services or related fields, strong communication skills in English and Spanish, and an MBA is strongly preferred.

Qualifications

• 5+ years of management experience in a service-based industry.
• Bilingual English and Spanish preferred.
• MBA preferred.
• Strong leadership and financial management skills.
• Experience growing top-line revenue and profitability at a branch level.

Responsibilities

• Lead, mentor, and manage a team of service, sales, and install staff and office personnel to deliver high-quality services.
• Oversee all aspects of operations including scheduling, dispatching, and customer service to ensure efficiency.
• Manage the branch budget, monitor financial performance, and drive profitability through cost-effective strategies and growth initiatives.
• Maintain and enhance customer relationships, handle escalations, and implement solutions to improve satisfaction.

Skills

Leadership

Communication

Financial Management

Strategic Planning

Sales Leadership

Education

MBA

Tools

POS systems

CRM

Job description

We Care Plumbing, Heating & Air in Murrieta, CA seeks a General Manager to oversee daily branch operations, lead multiple departments, and drive strategic growth. The role requires hands-on leadership, financial acumen, and a passion for exceptional customer service.

The ideal candidate will have 5+ years of management experience in home services or related fields, strong communication skills in English and Spanish, and an MBA is strongly preferred.