General Manager

We Care Plumbing, Heating & Air; Murrieta (CA); On-site; USD 150,000 - 155,000; Full time

Benefits offered by this job

Growth opportunities

Supportive culture

Impactful work

Job summary

We Care Plumbing, Heating & Air in Murrieta, CA seeks a General Manager to oversee daily branch operations, lead multiple departments, and drive strategic growth. The role requires hands-on leadership, financial acumen, and a passion for exceptional customer service.

The ideal candidate will have 5+ years of management experience in home services or related fields, strong communication skills in English and Spanish, and an MBA is strongly preferred.

Qualifications

• 5+ years of management experience in a service-based industry.
• Bilingual English and Spanish preferred.
• MBA preferred.
• Strong leadership and financial management skills.
• Experience growing top-line revenue and profitability at a branch level.

Responsibilities

• Lead, mentor, and manage a team of service, sales, and install staff and office personnel to deliver high-quality services.
• Oversee all aspects of operations including scheduling, dispatching, and customer service to ensure efficiency.
• Manage the branch budget, monitor financial performance, and drive profitability through cost-effective strategies and growth initiatives.
• Maintain and enhance customer relationships, handle escalations, and implement solutions to improve satisfaction.

Skills

Leadership

Communication

Financial Management

Strategic Planning

Sales Leadership

Education

MBA

Tools

POS systems

CRM

Job description

Job Details

Job Location: We Care Plumbing, Heating & Air (Murrieta) - MURRIETA, CA 92562

Position Type: Full Time

Salary Range: $150,000.00 - $155,000.00 Salary/year

Travel Percentage: None

bout Us:

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamicGeneralManagerto lead our teams and uphold our mission of excellence.

Job Overview:

TheGeneralManagerwill oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands‑on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Why Join Us?

• Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
• Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
• Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Key Responsibilities:

• Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

QualificationsQualifications:

• Experience: 5+ years of management experience in a service‑based industry, preferably in home services, construction, or similar fields
• Language: ability to communicate effectively in both English and Spanish is strongly preferred.
• Education: Master of Business Administration in strongly preferred.
• Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
• Attributes: Results‑driven, customer‑focused, with a strategic mindset and the ability to adapt to changing business environments
• Pre‑employment background check & drug test