General Manager - Hollywood Park

Premier1 Auto Care; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health/dental/vision benefits

PTO policy

401(k) or retirement plan

Career growth opportunities

Performance-based bonus

Job summary

Premier1 Auto Care's Hollywood Park location is seeking an experienced General Manager to lead daily operations, drive shop performance, and manage workflow across the bay with a high-performing team of Automotive Technicians and Service Advisors.

The role requires a proven track record in high-volume automotive service settings, strong leadership, P&L understanding, KPI tracking, and a commitment to safety, quality, and customer satisfaction.

Qualifications

• 3+ years of experience in a General Manager/Store Manager role within automotive service.
• Proven experience leading and motivating teams of Technicians and Service Advisors.
• Strong understanding of shop workflow management, bay scheduling, and labor optimization.
• Solid grasp of automotive service P&L management and KPI tracking.
• Excellent leadership, coaching, and conflict-resolution skills.

Responsibilities

• Lead daily operations and drive shop performance in a high-volume automotive service center.
• Manage bay scheduling and technician workload to maximize throughput while maintaining quality.
• Partner with Recruiter to source, hire, onboard, and develop staff.
• Own store-level P&L, track KPIs, and develop action plans to hit sales and productivity targets.
• Ensure safety protocols and OSHA compliance; deliver accurate estimates and customer communication.

Tools

Tekmetric

Mitchell 1

Job description

Location: Hollywood Park, San Antonio, TX — 16308 San Pedro Ave, San Antonio, TX 78232

Reports To: District Manager / Regional Operations Director

Employment Type: Full-Time

Department: Store Operations

About The Role

Premier1 Auto Care's Hollywood Park location (#281), located at 16308 San Pedro Ave, San Antonio, TX 78232, is a high-volume automotive service center seeking an experienced General Manager to lead daily operations. This role is responsible for driving shop performance, managing workflow across the bay, and building a motivated, high-performing team of Automotive Technicians and Service Advisors. The ideal candidate thrives in a fast-paced environment and has a proven track record of leading teams in high-volume automotive service settings.

Key Responsibilities

Team Leadership & Culture

• Partner with the company Recruiter to source and hire Automotive Technicians and Service Advisors; lead onboarding, training, and ongoing development once hired
• - Set clear performance expectations and coach team members to meet them
• - Foster a positive, accountable, and high-energy shop culture
• - Conduct regular one-on-ones, team meetings, and performance reviews
• - Resolve staff conflicts and performance issues promptly and fairly

Workflow & Operations Management

• Manage daily bay scheduling and technician workload to maximize throughput without sacrificing quality
• - Monitor car count, cycle times, and bay utilization; proactively address bottlenecks
• - Ensure proper triage and prioritization of vehicles during peak volume periods
• - Maintain shop readiness — equipment, parts availability, and staffing aligned to demand
• - Partner with Service Advisors to ensure smooth customer handoffs and accurate write-ups

Business Performance

• Own store-level P&L, including revenue, labor, parts costs, and profitability targets
• - Track and report on KPIs: car count, average repair order (ARO), technician efficiency, advisor close rate, and customer satisfaction
• - Develop and execute action plans to hit sales and productivity goals
• - Manage inventory levels and vendor relationships

Customer Experience

• Ensure every customer interaction reflects Premier1's standards for honesty, transparency, and service quality
• - Handle escalated customer concerns and service issues
• - Support Service Advisors in delivering accurate estimates and clear communication

Compliance & Safety

• Enforce safety protocols and maintain a clean, organized, OSHA-compliant shop
• - Ensure compliance with company policies and local/state automotive regulations

Qualifications

• 3+ years of experience in a General Manager, Shop Manager, or Store Manager role within automotive service, tire, or quick-lube retail
• - Proven experience managing high-volume shops (high daily car count, multiple bays, fast-paced environment)
• - Demonstrated success leading and motivating teams of Technicians and Service Advisors
• - Strong understanding of shop workflow management, bay scheduling, and labor optimization
• - Solid grasp of automotive service P&L management and KPI tracking
• - Excellent leadership, coaching, and conflict-resolution skills
• - Strong customer service orientation with the ability to de-escalate and resolve issues
• - Proficiency with shop management software (e.g., Tekmetric, Mitchell 1, or similar)
• - ASE certification a plus, but not required for this role
• - Valid driver's license with a clean driving record

What Success Looks Like in the First 90 Days

• Full understanding of current team strengths, staffing gaps, and workflow pain points
• - Improved bay-to-technician scheduling that reduces wait times and increases daily car count
• - Established rhythm of team check-ins and performance coaching
• - Meeting or exceeding baseline KPI targets (ARO, car count, CSAT)

What We Offer

• Competitive base salary + performance-based bonus
• - Health/dental/vision benefits
• - PTO policy
• - 401(k) or retirement plan
• - Career growth opportunities within a growing multi-location organization

Premier1 Auto Care is an Equal Opportunity Employer.